Production Support & Operations Analyst

Dexian; Selangor; On-site; MYR 72,000 - 120,000; Full time

Job summary

Dexian seeks a Production Support Analyst to provide Level 1 technical support across two application ecosystems, ensuring optimal system performance, security, and user productivity. You will perform daily health checks, handle service requests, monitor resources, and participate in incident/problem management and access administration.

Candidates should hold a university degree in Computer Science and have at least 3 years in IT solution delivery, with familiarity in AWS, Docker, Kubernetes,

Qualifications

• University degree in Computer Science or related fields.
• Minimum 3 years of experience in IT solution delivery, preferably in the insurance / financial services field.

Responsibilities

• Perform daily health checks on applications and take corrective actions for problems encountered during health checks.
• Perform on-demand health check support during non-business hours.
• Start/Stop applications and related components; manage and monitor production resources.
• Monitor the usage of system resources and execute actions when thresholds are met.
• Trouble-shooting incidents and route/escalate to Level 2 when needed.
• Create, modify, and delete user IDs; reset passwords and manage access rights.

Skills

AWS basics

Docker

Kubernetes

Git

SQL Server

Java Spring

REST APIs

Angular/Typescript

Jaspersoft

Data modelling

CI/CD (Jenkins)

Terraform

XML/JSON parsing

DXC Assure ecosystem

Education

Bachelor's degree in Computer Science

Tools

MS SQL Server

Jenkins

Docker

Kubernetes

Job description

Dexian seeks a Production Support Analyst to provide Level 1 technical support across two application ecosystems, ensuring optimal system performance, security, and user productivity. You will perform daily health checks, handle service requests, monitor resources, and participate in incident/problem management and access administration.

Candidates should hold a university degree in Computer Science and have at least 3 years in IT solution delivery, with familiarity in AWS, Docker, Kubernetes,