IT Production Support Engineer

DXC Technology Malaysia Sdn Bhd.; Putrajaya; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Retirement

Other rewards and recognition

Insuran

Job summary

DXC Technology Malaysia Sdn Bhd in Putrajaya seeks an IT Production Support expert to manage mission-critical systems. You handle alerts, user requests, and debugging, while coordinating with cross-functional teams to align IT solutions with business goals. The role requires deep Linux/Kornshell experience, strong SQL skills, and middleware proficiency (FTP/MQ) with ITIL incident experience. You will participate in scripts projects and ensure data integrity in reconciliation apps.

Qualifications

• Senior level: more than 6 years of experience with Linux and Kornshell scripting as well as SQL and production support.
• Bachelor's or master degree in information technology engineering, or project management field
• Proven experience in shell scripting in a Linux/Unix environment
• Strong proficiency of SQL (Oracle-oriented)
• Understanding middleware technologies such as FTP and MQ messaging systems
• Experience with monitoring tools and incident management systems
• Understanding ITIL framework or similar service management best practices
• Quick learner, capable of rapidly acquiring new technical knowledge
• Ability to work independently and manage multiple tasks effectively
• Knowledge of financial market operations is ideal

Responsibilities

• Handle and manage system alerts until resolution and process user requests (analyze and debug)
• Participate in projects and develop, maintain, and optimize scripts and SQL databases, ensuring data integrity of reconciliation applications
• Troubleshoot infrastructure middleware components such as FTP servers and MQ messaging services and correspond with infrastructure providers for fixes or incidents
• Collaborate with cross-functional teams to align IT solutions with business objectives
• Ensure compliance with relevant regulations and best practices in finance and technology

Skills

Linux

Kornshell scripting

SQL

Production support

ITIL

Monitoring tools

Incident management

Shell scripting

Independent work

Multi-tasking

Financial market operations knowledge

Education

Bachelor's or Master's degree in information technology engineering or project management

Tools

Oracle

FTP

MQ

Job description

IT Production Support role at DXC Technology supporting mission-critical systems and operations. The position involves handling system alerts, managing user requests, troubleshooting infrastructure components, and collaborating with cross-functional teams to align IT solutions with business objectives.

Key responsibilities

• Handle and manage system alerts until resolution and process user requests (analyze and debug)
• Participate in projects and develop, maintain, and optimize scripts and SQL databases, ensuring data integrity of reconciliation applications
• Troubleshoot infrastructure middleware components such as FTP servers and MQ messaging services and correspond with infrastructure providers for fixes or incidents
• Collaborate with cross-functional teams to align IT solutions with business objectives
• Ensure compliance with relevant regulations and best practices in finance and technology

About you

• Senior level: more than 6 years of experience with Linux and Kornshell scripting as well as SQL and production support
• Bachelor's or master degree in information technology engineering, or project management field
• Proven experience in shell scripting in a Linux/Unix environment
• Strong proficiency of SQL (Oracle-oriented)
• Understanding middleware technologies such as FTP and MQ messaging systems
• Experience with monitoring tools and incident management systems
• Understanding of ITIL framework or similar service management best practices
• Quick learner, capable of rapidly acquiring new technical knowledge
• Ability to work independently and manage multiple tasks effectively
• Knowledge of financial market operations is ideal

About us

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Retirement
• Other rewards and recognition
• Insuran