IT Production Support Analyst

DXC Technology Inc.; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Job summary

DXC Technology Inc. in Kuala Lumpur seeks an IT Service Management professional with 2–6 years of experience to support business operations and IT services. You will quickly acquire functional or technical understanding and coordinate with IT and external vendors to resolve issues.

Senior candidates with 6+ years in ITSM, infrastructure, or as an IT Business Analyst are welcome; ITIL certification is advantageous. Strong communication and structured, priority-driven work style are essential.

Qualifications

• Bachelor’s or Master’s degree in IT, Engineering, or Finance with strong IT orientation.
• 2–6 years IT Service Management or related experience for Experienced; Senior >6 years in ITSM/Infrastructure/BI Analyst.
• ITIL certification is an advantage.

Responsibilities

• Resolve functional or technical issues through system configuration or coordination with IT and external vendors.
• Manage and resolve technical incidents in accordance with SLAs.
• Monitor and analyze root causes of production disruptions and recommend preventive measures.
• Perform daily operational checks and functional testing of applications.
• Maintain clear and consistent communication with business users, IT teams, and risk functions.
• Participate in change management and release planning to assess and mitigate production risks.
• Coordinate and execute testing during change windows or weekend releases.
• Update and enhance documentation for incidents and resolutions.

Skills

IT foundation

MQ/FTP data tools

SQL (Oracle)

Incident & problem mgmt

IT ticketing systems

Education

Bachelors/Masters IT/Eng/Finance

Tools

Remedy

ServiceNow

JIRA

Job description

Job Description: Experienced: 2–6 years of experience in IT Service Management, with the ability to quickly acquire functional or technical understanding. Senior: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst. Experience in the finance, banking, or insurance industry is preferred. Academic Requirements Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation). ITIL certification is an advantage.

Required Technical Skills

• Strong IT foundation (application development or infrastructure).
• Understanding or hands-on experience with data feeding tools such as MQ and FTPs.
• Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE).
• Familiarity with incident and problem management processes, ideally within a regulated industry.
• Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis.

Key Responsibilities

• Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors.
• Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs.
• Monitor and analyze root causes of production disruptions, and recommend preventive measures to reduce recurrence.
• Perform daily operational checks and functional testing of applications within assigned business areas.
• Maintain clear and consistent communication with business users, IT teams, and operational risk functions.
• Participate in change management and release planning to assess and mitigate potential production risks.
• Coordinate and execute testing and sanity checks during change windows or weekend releases.
• Update and enhance documentation, procedures, and knowledge bases for production-related incidents and resolutions.

Ideal Profile

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and coordination abilities across technical and business teams.
• Proactive, structured, and able to manage multiple priorities in a dynamic environment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Learn more on dxc.com.