Production Support Engineer (Java)

Vipicks Resources Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vipicks Resources Sdn Bhd in Kuala Lumpur seeks a Production Support Engineer to manage application support, incident handling, SLA adherence, and platform monitoring. You will partner with project teams to resolve recurring issues and ensure smooth production transitions.

The role requires IBM Ace developer knowledge, IBM MQ basics, Postman API testing, and familiarity with Oracle RDMS and JBoss. Occasional extra hours may be required.

Qualifications

• Bachelor’s Degree or professional qualification in Information Technology or relevant studies.
• At least 2 years of development experience in complete system development life cycle.
• At least 2 years of experience in production support.
• IBM Ace developer and application support knowledge.
• IBM MQ admin/Developer basic knowledge.
• Familiarity with Postman for API testing.
• Experience with AIX server commands and log review.
• Experience with Oracle RDMS and JBoss/Web servers.

Responsibilities

• Address production issues according to the SLA.
• Provide applications support including service packs and upgrades.
• Maintain documentation and incident management procedures.
• Collaborate with other departments for knowledge transfer and production transitions.
• Conduct platform monitoring and performance tuning.
• Investigate complex issues with project teams and implement solutions.
• Share knowledge across the support team and ensure timely reporting.
• Participate in peer reviews and maintain professionalism under timelines.

Skills

IBM Ace

Postman API testing

AIX commands

Oracle RDMS

IBM MQ

Control-M

MoveIT

JBoss

AS400 Life Asia

Education

Bachelor's Degree or professional qualification in IT

Tools

Postman

Control-M

MoveIT

AS400 Life Asia

Oracle

JBoss

Job description

Address production issues according to the SLA

Provide applications support and guidance which may include service packs, upgrades and infrastructure

Maintain appropriate levels of technical and procedural documentation

Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)

Work in partnership with other departments as required ensuring correct exchange of knowledge and successful transition of developments into production

Conduct platform monitoring and performance tuning

Work with project teams to investigate complex issues, identify and implement solutions to reoccurring problems

Share / spread knowledge throughout the Support Team and relevant areas, from

development through to support

Take a proactive approach to working with the rest of the interface development team.

Monitor and record time spent on activities according to the standards applied in the

organization.

Report progress to the BAU manager as required

Participate in peer reviews of own and others work as required by the team leader

Share knowledge gained with peers

Requirements:

Bachelor’s Degree or professional qualification in Information Technology or relevant studies

At least 2 years of development experience in complete system development life cycle

At least 2 years of experience and having strong passion in Production support

IBM Ace developer and application support knowledge

IBM MQ admin/Developer basic knowledge

IBM Ace server admin with basic knowledge

Familiarity with using Postman for API testing

Ability to use AIX server commands for accessing and reviewing logs

Familiarity with RDMS databases (Oracle), application server (JBoss) and web servers

(Apache)

Experience in utilities such as Control-M and MoveIT (an added advantage)

Experience in AS400 based application Life Asia (an added advantage)

Knowledge in insurance or takaful industry (an added advantage)

Strong written and interpersonal communication skills

Team player with strong self-initiative, quick learning and independent individual

Able to perform well and have self-control under challenging timeline

Well-prepared for Production Support environment with expectation to work on extra hours and odd hours when required

Possess outstanding professionalism with pleasant attitude and personality

Good in time management

Education:

• Bachelor's (Preferred)

Experience:

• production support : 2 years (Required)
• Postman for API testing: 2 years (Preferred)
• AS400 based application Life Asia : 2 years (Preferred)