Production Support Engineer L3(Java)

Luxoft

Kuala Lumpur

On-site

MYR 100,000 - 140,000

Full time

14 days+

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Job summary

Luxoft is seeking Data Engineers for a leading bank in Malaysia. The role involves providing L3 production support for Digital Banking applications and developing solutions using Java and Spring. Candidates must have 6-9 years of experience in application development and troubleshooting.

You will work in a newly established technology centre in Kuala Lumpur, focusing on delivering innovative financial technology solutions that drive business growth.

Qualifications

6-9 years of experience in application development and L3 production support.
Strong hands-on experience with Java, Spring Framework, and Spring Boot.
Experience supporting enterprise Digital Banking or Banking applications.

Responsibilities

Provide L3 production support for Digital Banking applications.
Investigate, troubleshoot, and resolve complex production incidents.
Develop and support application enhancements using Java, Spring, and Spring Boot.

Skills

Java

Spring Framework

Spring Boot

XML

SQL

Oracle databases

HPUX

Linux

Solaris

Troubleshooting and root cause analysis

Communication and stakeholder management

Tools

Apache Camel (CXF)

JavaScript

JSP

Unix Shell Scripting

Oracle WebLogic Portal

Job description

Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Data Engineers. The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches. The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia. You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

Provide L3 production support for Digital Banking applications, ensuring high availability and service reliability.
Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs.
Perform root cause analysis (RCA) and implement permanent fixes for recurring application issues.
Support application deployments, production releases, and change implementation activities.
Develop and support application enhancements using Java, Spring, and Spring Boot.
Analyze application logs, SQL queries, and system behavior to identify and resolve issues.
Collaborate with development, infrastructure, database, and business teams during incident resolution and project delivery.
Monitor application health and proactively identify potential production issues.
Prepare technical documentation, incident reports, and operational procedures.
Participate in release planning, production support activities, and continuous service improvement initiatives.

Skills

Must have

6-9 years of experience in application development and L3 production support.
Strong hands-on experience with Java, Spring Framework, and Spring Boot.
Experience working with XML and SQL.
Experience supporting enterprise Digital Banking or Banking applications.
Hands-on experience with Oracle databases.
Experience working in HPUX, Linux, or Solaris environments.
Strong troubleshooting, debugging, and root cause analysis skills.
Experience supporting production releases, deployments, and change management activities.
Excellent analytical, communication, and stakeholder management skills.

Nice to have