Sr. Production Support (AS400)

Tap Growth ai; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Tap Growth ai in Kuala Lumpur, Malaysia is seeking a Sr. Production Support (AS400) with in-depth AS400 and Core Banking experience to join our team.

The role focuses on resolving complex production incidents, collaborating with development and infrastructure teams, and driving service improvements in a fast-paced banking environment. The ideal candidate will have 6–9 years in production support (3+ years in L3), strong SQL/NET skills, and hands-on Windows/Open Systems experience, with ITIL

Qualifications

• 6-9 years of experience in Application Production Support with at least 3 years in L3 support.
• Strong experience supporting Core Banking applications on the AS400 platform.
• Hands-on experience in the Investment & Wealth domain.
• Proficiency in .NET and SQL development and troubleshooting.
• Strong experience with Microsoft SQL Server, including query optimization and performance tuning.

Responsibilities

• Provide L3 production support for Core Banking applications on AS400.
• Investigate, troubleshoot, and resolve complex production incidents within SLAs.
• Perform root cause analysis (RCA) and implement permanent solutions.
• Analyze logs, performance, and database issues to identify bottlenecks.
• Support incident, problem, and change management per ITIL best practices.
• Develop and deploy fixes, patches, and enhancements when required.
• Collaborate during production deployments and releases.
• Execute health checks, monitoring, and proactive maintenance tasks.
• Create and maintain technical docs, runbooks, and knowledge base articles.
• Participate in on-call support and after-hours coverage when needed.
• Coordinate with business users to ensure timely resolution of issues.

Skills

AS400 production support

L3 support

SQL troubleshooting

Windows/Open Systems

ITIL familiarity

Tools

.NET

Microsoft SQL Server

Job description

We're Hiring: Sr. Production Support (AS400)!

We are looking for an experienced Sr. Production Support professional with a strong background in AS400 systems to join our team in Kuala Lumpur, Malaysia. The ideal candidate will possess in-depth knowledge of production support processes and have a proven track record of resolving complex technical issues efficiently.

Location: Kuala Lumpur, Malaysia
Work Mode: Work from Office
Role: Sr. Production Support (AS400)

What You'll Do:

This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.