Production Support Engineer (Control-M / SWIFT / Linux)

Hong Kong Unison Limited; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hong Kong Unison Limited is seeking an experienced Production Support Engineer for a high-availability banking environment. You will provide L2/L3 support for batch and financial messaging systems, monitor batch schedules with Control-M, and troubleshoot job failures with RCA to ensure timely resolutions.

You will work with infrastructure and application teams to maintain system stability, handle incidents, and support SWIFT-based payment processing while upholding strict SLA requirements in a

Qualifications

• Experience providing L2/L3 production support for batch and financial messaging systems.
• Strong experience with Control-M for batch scheduling and monitoring.
• Understanding of SWIFT MT messages and ISO 20022 standards; secure banking environment.

Responsibilities

• Provide L2/L3 production support for batch and financial messaging systems.
• Monitor and manage batch schedules using Control-M.
• Troubleshoot job failures, perform RCA, and ensure timely resolution.
• Support SWIFT-based payment processing and message flows.
• Collaborate with infrastructure and application teams to maintain system stability.
• Handle incident management, escalation, and production release support.
• Maintain SLA compliance in a highly secure banking environment.

Skills

Production support

Incident management

Root cause analysis

Financial messaging

Tools

Control-M

Linux

Shell scripting

JBoss

Apache Web Server

Citrix

SWIFT Solutions

Job description

We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems.

• Provide L2/L3 production support for batch and financial messaging systems
• Monitor and manage batch schedules using Control-M
• Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution
• Support SWIFT-based payment processing and message flows
• Work closely with infrastructure and application teams to ensure system stability
• Handle incident management, escalation, and production release support
• Maintain SLA compliance in a highly secure banking environment
• Strong experience in Control-M (job scheduling & batch monitoring)
• Proficiency in Linux (RHEL or equivalent)
• Good knowledge of Shell Scripting
• Hands-on experience in SWIFT Solutions (AMH / AMG / SAG)
• Understanding of financial messaging systems
• Experience with JBoss application server
• Knowledge of Apache Web Server
• Exposure to Citrix environments
• Experience working in highly secured environments (banking/financial services)
• Understanding of SWIFT MT messages and ISO 20022 standards
• Knowledge of encryption, audit, and MFA/2FA concepts