Product Support Specialist

Mettler Toledo; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

1.5 months contractual bonus

Medical and dental benefit (spouse and

Life Insurance plan

Job summary

METTLER TOLEDO is a global leader in precision instruments, seeking a Product Configuration & Analytics Engineer in Malaysia to support configurator tools, pricing data in SAP, and lifecycle activities. The role emphasizes global collaboration, data-driven insights, and process improvements within a multinational environment.

You will work across Product Configuration Tools, Automation & Analytics, and Product Lifecycle Support, coordinating with stakeholders and delivering reports and insights

Qualifications

• Bachelor's Degree in Engineering required and strong analytical/problem-solving skills.
• Excellent communication and stakeholder management abilities are essential.
• Experience in a global or matrix organization and exposure to product configuration, pricing, product data or lifecycles is beneficial.

Responsibilities

• Support the development and maintenance of product configurators across multiple product lines; coordinate testing, user acceptance, and go-live activities.
• Develop and improve Excel, AI, and Power BI-based automation tools to create reports and insights; prepare sales volume reports.
• Support component phase‑out activities and milestone review preparation; coordinate with stakeholders to ensure smooth phase‑out projects.

Skills

Analytical skills

Communication

Stakeholder management

Proactive, organized

Continuous improvement mindset

Global/matrix experience

Product configuration exposure

Pricing management exposure

Education

Bachelor's Degree in Engineering

Tools

SAP

Excel

Power BI

AI tooling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Product Configuration Tools (40%)

• Support the development and maintenance of product configurators across multiple product lines.
• Coordinate testing, user acceptance, and go‑live activities.
• Gather business requirements and collaborate global stakeholders on enhancements.
• Manage user access and provide first‑level support for configurator tools.
• Drive harmonization of product configuration processes and standards.
• Maintain product and spare parts pricing data in SAP and master price lists.
• Support annual and periodic pricing updates.
• Coordinate daily spare parts pricing requests and ensure data accuracy.

Automation & Analytics (20%)

• Develop and improve Excel, AI, and Power BI-based automation tools to reports and insights.
• Generate insights from product and configuration data.
• Create automation solutions to improve efficiency for Product Management teams.
• Prepare regular and ad hoc sales volume reports.
• Analyze product trends, options sold, and market developments.

Product Lifecycle Support (5%)

• Support component phase‑out activities and milestone review preparation.
• Coordinate with stakeholders to ensure smooth execution of phase‑out projects.

What You Need to Succeed

• Bachelor's Degree in Engineering
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Proactive, organized, and detail‑oriented.
• Collaborative team player with a continuous improvement mindset.
• Experience working in a global or matrix organization.
• Exposure to product configuration, pricing management, product data, or product lifecycle processes.
• Experience supporting complex product portfolios is an advantage.

Our Offer to You

• 1.5 month of contractual bonus
• Medical and dental benefit (covering for spouse and children)
• Life Insurance plan

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.