Product Support

OSK Holdings Berhad; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

OSK Holdings Berhad in Kuala Lumpur is seeking an experienced Application Support professional to provide first- and second-level support for assigned business systems and enterprise applications. You will troubleshoot issues and coordinate resolutions with IT teams and partners to keep daily operations running smoothly.

You will participate in implementation, upgrades, lifecycle management, and testing activities such as UAT and regression testing.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Business Information Systems, or a related discipline.

Responsibilities

• Provide first- and second-level application support and troubleshoot issues.
• Coordinate timely resolutions with IT teams, developers, vendors, or partners.
• Participate in implementation, upgrades, and lifecycle management of applications.
• Prepare test scenarios and support System Integration Testing and UAT.
• Gather requirements and propose practical improvements for business users.
• Maintain documentation and follow IT governance and security procedures.

Skills

SQL

Web apps

APIs

System integration

Cloud/SaaS

Microsoft 365

Security concepts

Incident management

Education

Bachelor's Degree in IT/CS

Tools

Ticketing systems

Documentation tools

Job description

Provide first- and second-level application support for assigned business systems and enterprise applications to ensure users are able to perform daily business operations effectively.

Troubleshoot application issues, system errors, access problems, interface failures, data discrepancies, user-reported incidents, and recurring operational problems, and coordinate timely resolution with internal IT teams, application developers, vendors, or implementation partners.

Participate in the implementation, rollout, enhancement, upgrade, and lifecycle management of assigned applications, including requirement clarification, system configuration support, data preparation, migration support, cutover coordination, go-live support, and post-implementation hypercare.

Coordinate and support System Integration Testing, User Acceptance Testing, regression testing, and post-release verification by preparing test scenarios, tracking defects, validating fixes, capturing user feedback, and ensuring issues are resolved before production deployment.

Gather and analyse user requirements, process pain points, enhancement requests, and operational support needs, and work with business users, process owners, developers, vendors, and project teams to propose practical solutions and improvement actions.

Monitor application availability, system performance, interface status, recurring incidents, and data quality for supported applications, and escalat[ive risks, dependencies, unresolved issues, or service disruptions to the appropriate IT or management stakeholders.

Maintain proper documentation and knowledge management for supported systems, including system overviews, user guides, support procedures, troubleshooting guides, configuration records, test results, issue logs, vendor contacts, release notes, operational procedures, and handover documents.

Follow IT service management, security, application access, change management, release management, disaster recovery, business continuity, audit, and compliance procedures to ensure supported applications are properly controlled, supported, and continuously improved.

Required Qualifications & Experience

Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Business Information Systems, Information Systems Management, or a related discipline.

Minimum 3-5 years of experience in application support, product support, enterprise application support, system implementation, system rollout, user support, testing, vendor coordination, or related IT operations roles.

Good understanding of application support, software development lifecycle, IT service management, change management, incident management, problem management, release management, user access administration, testing processes, and operational support for business-critical systems.

Working knowledge of enterprise applications and business processes, including business workflow, system configuration, user roles, data entry, transaction processing, reporting, approval workflows, and operational support requirements.

Basic knowledge of SQL and database queries, web-based applications, APIs and system integration, application servers, cloud or SaaS applications, Microsoft 365 or enterprise applications, and application security concepts.

Experience with ticketing or service desk systems, system documentation, user guides, test cases, issue logs, release notes, vendor support cases, and knowledge base maintenance will be an added advantage.

Service-oriented, analytical, and business-focused approach, with the ability to work closely with business users, process owners, IT teams, application developers, vendors, and implementation partners to deliver reliable system support and continuous improvement.

Commercial & Industrial Property Management 1,001-5,000 employees

OSK Holdings Berhad is a conglomerate with diversified business interests in Property Development and Investment, Financial Services, Construction, Industries and Hospitality. Its businesses are conducted via its subsidiaries OSK Property Holdings Bhd, PJ Development Holdings Bhd and OSK Capital Sdn Bhd.

Over the years, OSK Holdings has evolved from a financial services group with a regional presence across ASEAN and Hong Kong into a property and financial services conglomerate with businesses in Malaysia, Vietnam and Australia.

OSK Holdings first started its operations in 1963 as a stock broking company. It subsequently obtained a Universal Broker license in 2001 and was upgraded to an Investment Bank in 2007. In 2012, OSK Holdings sold its investment banking business to RHB Capital Berhad, in a transaction which resulted in OSK Holdings owning approximately 10% of RHB Capital's shares.

In 2015, OSK Holdings Berhad completed the merger exercise with its affiliate companies OSK Property Holdings Berhad and PJ Development Holdings Berhad which resulted in the company owning 99.99% and 89% respectively.

OSK Holdings takes a long term view on all its businesses and seeks to build a dynamic and progressive organisation that is led by people who are of good character, committed and highly skilled in their areas of expertise.