Product Supervisor

Frasers Group; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Frasers Group's Sports Direct Malaysia is seeking a Product Supervisor to coach sales staff, drive monthly targets, and oversee stock and merchandising in a busy retail setting.

The role demands a passion for sports, strong leadership, and excellent customer service. You will work with management to maintain store standards and execute promotions. This position offers growth within a dynamic multi-channel retailer.

Qualifications

• SPM with at least 2 years' experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent).
• Passion for sports and the retail industry.
• Proven small team leadership and management skills.
• Knowledge in analytics, problem solving and decision making.
• Strong customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Responsibilities

• Coach and train sales associates in product knowledge and customer service standards.
• Assist in achieving monthly sales targets.
• Monitor stock delivery and processing.
• Assist in stock replenishment activities.
• Assist in stock takes (routine, ad-hoc and annual).
• Follow SOPs to ensure consistency in retail operations.
• Assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager when needed.
• Maintain and clean shop premises.
• Update Shop Manager on staff performance.
• Provide feedback to Shop Manager on customer feedback.
• Implement sales and promotion plans as required.
• Perform any other lawful assignments from management.

Skills

People leadership

Customer service

Communication

Interpersonal skills

Analytical thinking

Problem solving

Decision making

Flexible scheduling

Education

SPM

Diploma

Job description

Sports Direct Malaysia is currently looking for Product Supervisor to join our growing team.

Sports Direct Malaysia currently operates a total of 39 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.

We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).

Job Description

Responsibilities :

• Assist to coach and train sales assistant in products knowledge and customer service standards.
• Assist in achieving monthly sales target of the shop.
• Assist in monitoring stock delivering & processing.
• Assists in stock replenishment activities
• Assists in Stock-take (routine, ad-hoc and/ or annual)
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same.
• To assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.
• To assist in maintenance and cleaning of shop premises.
• To assist in stock take (routine, ad-hoc & annual) as and when required.
• Update to Shop Manager on staff performance.
• Update to Shop Manager if any Customer feedbacks.
• Implement/execute sales & promotion plans as and when required.
• Any other legal assignments requested by management from time to time.

Qualifications

Requirement:

• SPM with at least 2 years' experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)
• Have passion with Sports and retail industry
• Proven small team leadership and management skills.
• Have knowledge in analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.

Additional Information

An opportunity like this at Frasers Group is for the fearless.

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

THINK WITHOUT LIMITS- and take the team with you -

BE RELEVANT- to our people, to partners, and to the planet -

OWN IT- and back yourself