Product / Platform Support Engineer (BIOS / Firmware)

UST; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

UST in Penang is seeking a Product / Platform Engineer specializing in BIOS and Firmware on post-launch x86 platforms. You will drive bring-up, firmware integration, debugging, validation, and customer issue resolution across hardware and software teams.

The role emphasizes strong debugging, log analysis, and collaboration with validation and product engineering to deliver robust platform firmware and support customers through root-cause analysis.

Qualifications

• Bachelor's degree in Electrical/Electronic/Computer Engineering or CS.
• 3–8 years of BIOS, firmware, embedded software, validation, or customer engineering experience.
• Strong analytical and debugging skills.
• Excellent verbal and written communication skills in English.

Responsibilities

• Investigate and resolve BIOS and firmware-related issues.
• Support platform bring-up, firmware integration, and validation activities.
• Debug boot flow, initialization, and platform configuration issues.
• Analyze firmware logs and hardware/software interactions.
• Collaborate with hardware, software, validation, and product engineering teams.
• Drive customer-reported issues through root cause analysis and resolution.
• Support customer escalations and technical reviews.

Skills

x86 architecture

UEFI BIOS

UEFI SEC/PEI/DXE

FSP integration

IFWI architecture

ACPI

SMBIOS

USB

SPI

I2C

UART

eMMC

SDMMC

Schematic reading

Memory initialization

Power/thermal/security

Debugging tools

Embedded C

Slim Bootloader (SBL)

Education

Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or equivalent

Tools

SBL

Job description

We are seeking a Product / Platform Engineer specializing in BIOS and Firmware technologies to support customer-reported firmware and platform software issues on post-launch x86-based platforms. The engineer will be responsible for platform bring-up, firmware integration, debugging, validation, and customer issue resolution.

Key Responsibilities

• Investigate and resolve BIOS and firmware-related issues.
• Support platform bring-up, firmware integration, and validation activities.
• Debug boot flow, initialization, and platform configuration issues.
• Analyze firmware logs and hardware/software interactions.
• Collaborate with hardware, software, validation, and product engineering teams.
• Drive customer-reported issues through root cause analysis and resolution.
• Support customer escalations and technical reviews.

Technical Requirements

• Strong understanding of x86 architecture and platform boot flow.
• Experience with UEFI BIOS architecture, development, integration, and debugging.
• Knowledge of UEFI phases including SEC, PEI, DXE
• Knowledge of Firmware Support Package (FSP) integration.
• Understanding of Firmware Image (IFWI) architecture and components.
• Knowledge of industry standards including:

ACPI

SMBIOS

USB

SPI

I2C

UART

eMMC

SDMMC

• Experience reading schematics and platform design documentation.
• Knowledge of memory initialization, power management, thermal management, security features, and platform configuration.
• Experience using debugging and measurement tools including oscilloscopes, logic analyzers, and protocol analyzers.
• Knowledge of embedded firmware development and C programming.
• Experience with Open Source UEFI-based firmware projects such as Slim Bootloader (SBL) is an advantage.

Qualifications

• Bachelor's Degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or equivalent.
• 3-8 years of relevant experience in BIOS, firmware, embedded software, validation, or customer engineering.
• Strong analytical and debugging skills.
• Excellent verbal and written communication skills in English.