Product Owner (12 Months Contract) - IT

C & J Clark (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 379,000 - 514,000; Full time

Job summary

Clarks is seeking a Product Owner, Retail Technology to own and deliver value across global retail tech capabilities, with focus on store operations, POS platforms, and omnichannel journeys. You will bridge retail, technology, delivery, and suppliers to translate goals into outcomes, backlogs, and roadmaps.

The role requires strong understanding of the retail environment, store readiness, and scalable, secure store technology within a global framework.

Qualifications

• Proven experience as a Product Owner/PM in a retail environment.
• Strong experience with POS systems, store technology, and omnichannel journeys.
• Experience delivering technology for store openings, rollouts, or transformations.
• Understanding of retail processes: sales, stock, promotions, loyalty, CRM.

Responsibilities

• Own the vision, roadmap, and backlog for retail technology products globally.
• Translate business needs into user stories, acceptance criteria, and delivery plans.
• Collaborate with cross-functional teams and suppliers to deliver outcomes.

Skills

Product Owner experience

POS systems

Store technology

Agile delivery

Stakeholder management

Tools

Jira

Confluence

Job description

The Product Owner, Retail Technology is responsible for owning and delivering value across key retail technology capabilities globally, with a particular focus on store operations, new shop openings, Point of Sale (POS) systems, retail systems architecture, and omnichannel customer journeys.

This role acts as the bridge between retail operations, technology, delivery teams, third-party suppliers, and senior business stakeholders. The successful candidate will translate retail business goals, store colleague needs, customer expectations, and technology requirements into clear product outcomes, prioritised backlogs, user stories, acceptance criteria, and delivery roadmaps.

The role will be based in the United Kingdom and requires a strong understanding of the retail environment, including store operations, POS platforms, payment journeys, inventory touchpoints, customer experience, trading requirements, and the technology needed to successfully open and operate physical retail locations.

Responsibilities

The Product Owner, Retail Technology will own and deliver a defined product or workstream within the retail technology landscape. This may include POS systems, store infrastructure, retail platforms, store opening readiness, systems integration, payments, stock visibility, colleague tools, and customer-facing retail journeys.

The role will ensure that product outcomes align with business strategy, operational readiness, customer needs, store colleague experience, technical feasibility, and measurable business value.

Key Responsibilities

• Own the vision, roadmap, and backlog for retail technology products globally; aligned to business and store priorities.
• Act as product SME across POS, payments, store systems, integrations, stock, promotions, loyalty, CRM, and order management.
• Partner with retail, technology, commercial, property, supply chain, finance, and suppliers to deliver successful outcomes.

New Store Opening and Retail Readiness

• Support technology delivery for new shop openings, refits, relocations, and store format changes.
• Define readiness requirements for POS, devices, connectivity, payments, access, testing, training, and handover.
• Manage risks, dependencies, and lessons learned to improve future store rollouts.

POS Systems and Retail Architecture

• Own POS requirements across sales, returns, refunds, exchanges, promotions, payments, loyalty, gift cards, and click and collect.
• Work with architects, vendors, and engineering teams on POS architecture, integrations, data flows, and dependencies.
• Ensure store technology is scalable, secure, resilient, supportable, and aligned to the wider retail architecture.

Backlog Management and Agile Delivery

• Create and prioritise a clear backlog of retail technology requirements.
• Translate business, customer, and store colleague needs into user stories and acceptance criteria.
• Lead refinement, support Agile ceremonies, and make timely decisions to maintain delivery momentum.

Stakeholder Engagement

• Build strong relationships across retail operations, store teams, technology, delivery, architecture, and suppliers.
• Communicate priorities, progress, risks, dependencies, and trade‑offs clearly.
• Facilitate workshops to define requirements, validate solutions, and resolve competing priorities.

Value Delivery and Governance

• Define KPIs and use data, colleague feedback, customer insight, and trading performance to guide decisions.
• Review and accept completed work against acceptance criteria and business outcomes.
• Support testing, UAT, pilots, store readiness, release planning, documentation, and operational handover.
• Ensure solutions meet relevant security, payment, data protection, audit, and operational standards.

Skills & Experience

• Proven experience as a Product Owner, Product Manager, Senior Business Analyst, or similar role within a retail environment.
• Strong experience working with POS systems, store technology, retail platforms, or retail operations technology.
• Practical experience supporting or delivering technology for new store openings, store refits, store rollouts, or retail transformation programmes.
• Understanding of retail store processes, including sales, returns, exchanges, payments, promotions, stock movements, colleague operations, reporting, and end-of-day processes.
• Experience working with retail systems architecture, integrations, and third‑party technology suppliers.
• Strong understanding of Agile delivery, product lifecycle management, backlog prioritisation, user stories, and acceptance criteria.
• Proven ability to manage competing priorities and make effective trade‑off decisions.
• Experience working with cross‑functional teams, including business stakeholders, technology teams, architects, delivery managers, project managers, QA teams, and vendors.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication, facilitation, and stakeholder management skills.
• Data‑driven mindset with experience defining KPIs, tracking outcomes, and using insight to inform product decisions.
• Ability to operate effectively in a fast‑paced global retail environment.
• Experience with store opening playbooks, rollout planning, pilot stores, deployment readiness, or retail implementation frameworks.
• Knowledge of payment systems, payment terminals, PCI considerations, and payment gateway integrations.
• Experience with omnichannel retail journeys, including click and collect, ship from store, returns, loyalty, promotions, and customer account journeys.
• Knowledge of retail architecture patterns, including POS to ERP, POS to inventory, POS to CRM, POS to eCommerce, and POS to reporting integrations.
• Experience working with enterprise retail platforms, order management systems, inventory systems, workforce tools, loyalty platforms, or CRM solutions.
• Experience in UK retail, multi‑site retail, franchise retail, convenience retail, fashion retail, grocery, hospitality retail, or specialist retail environments.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks' archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee - and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead - Clarks is never standing still.

Textiles, Clothing & Accessories 11-50 employees

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: "Slippers!". And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.

It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They've seen fashions in footwear come and go, and come again - everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They've tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They've walked, marched, strode and sashayed through an ever‑changing world.

New technology, state-of the art facilities and our love of shoes means we're not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we're also the world's largest casual and smart shoe company and the fourth largest footwear company on the planet.

We've come a long way since Cyrus and James Clark and the 'Brown Petersburg'. But their vision and passion live on in our shoes. You could say we're following in their footsteps.

It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast‑offs were piling up when James had a brainwave: "Slippers!". And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.

It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They've seen fashions in footwear come and go, and come again - everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They've tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They've walked, marched, strode and sashayed through an ever‑changing world.

New technology, state-of the art facilities and our love of shoes means we're not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we're also the world's largest casual and smart shoe company and the fourth largest footwear company on the planet.

We've come a long way since Cyrus and James Clark and the 'Brown Petersburg'. But their vision and passion live on in our shoes. You could say we're following in their footsteps.