Store Manager (Berjaya Times Square, KL)

Clarks; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Clarks Kuala Lumpur is seeking an experienced Store Manager to lead a busy retail team and deliver defined targets and KPIs while enhancing the customer experience.

You will manage staffing, visuals, safety, stock and cash in accordance with company policies, driving profitability and engaging leadership. The role requires strong people skills and a proven track record of achieving sales goals in a retail environment.

Qualifications

• Significant experience in retail management leading a team.
• Proven ability to deliver consumer experience and sales targets.
• Experience managing store budgets and staffing plans.

Responsibilities

• Lead and motivate the team to achieve targets and deliver consumer experience.
• Plan staffing levels and manage rotas.
• Manage cash, stock and security to company standards.
• Ensure store compliance with PCI, data protection and right to work.
• Lead implementation of the trading plan, including visual merchandising.
• Recruit, develop and train a high performing team.

Skills

Stock Management

Visual Merchandising

Consumer Experience

Managing Budgets

Recruitment and Training

Job description

Manage a Clarks store in line with business objectives. Lead and motivate the store team to deliver set targets and KPIs and enhance the consumer experience.

Why Join Clarks?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

Job Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability. Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensures the store administration processes are carried out effectively, with audit targets achieved.
• Ensures the effective management of the stock flow process to maximise sales and minimise losses

What We’re Looking For

Essential Knowledge:

• Stock Management
• Visual Merchandising
• Consumer Experience
• Managing Budgets
• Recruitment and Training

Technical Skills

• IT proficient - able to use a range of systems to manage in-store activity
• Planning and Prioritising
• Commerciality
• Motivating and Leading a Team
• Well-developed Communication Skills Successful Experience:
• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Delivering or exceeding sales and targets.
• Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Managing staffing levels to sales.

Join us and bring your positive energy to Clarks - where every day is an adventure!

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.

Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot and Clarks Wallabee. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all. Progress is woven into our DNA.

Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.