Product Owner

Chubb Ltd.; Malaysia; On-site; MYR 110,000 - 170,000; Full time

Job summary

Chubb Ltd. is seeking a System Analyst/Business Analyst to lead end-to-end requirements analysis for the CRS platform in Malaysia.

You will translate complex insurance workflows into detailed system specifications for the development team, while serving as Scrum Master and driving Agile ceremonies. You will collaborate with the Product Owner, elicit stakeholder requirements, and ensure stories are ready for sprint planning.

Qualifications

• Structured requirements elicitation sessions with stakeholders.
• Translate business workflows into detailed system and functional requirements.
• Experience owning analysis artefacts end-to-end in enterprise software.
• Facilitating Agile Scrum ceremonies and coaching teams.
• Proficient in process mapping, use-case modelling, and gap analysis.
• Insurance domain experience is advantageous.
• Excellent written and verbal communication; able to present to technical and non-technical audiences.
• Ability to manage multiple analysis streams across CRS domains.

Responsibilities

• Lead end-to-end requirements analysis for CRS platform.
• Translate workflows into structured specifications for dev team.
• Facilitate Agile ceremonies for CRS feature team.
• Refine product backlog with Product Owner; ensure stories are analysis-ready.
• Collaborate with stakeholders; elicit requirements and manage expectations.
• Support UAT planning and execution; coordinate test scenarios against requirements.
• Maintain and version control analysis artefacts (Confluence).
• Mentor team on Agile values and Scrum practices.
• Track sprint metrics and protect team from scope creep.
• Provide liaison between business stakeholders and engineering.

Skills

Scrum Master

Agile facilitation

Stakeholder management

Requirements elicitation

Process mapping

Data flow diagrams

Documentation/BRD

Acceptance criteria

User story writing

UAT coordination

Team coaching

Education

Bachelor's degree in Information Systems

Business Analysis

Tools

Jira

Confluence

Job description

Requirements Analysis:Lead end-to-end business and system requirements analysis for the CRS platform — translating complex insurance workflows into clear, structured specifications that the development team can act on.

Agile Facilitation:Serve as Scrum Master for the CRS feature team, facilitating all Agile ceremonies, coaching team members on Agile principles, and continuously improving delivery flow.

PO Collaboration:Work in close partnership with the Product Owner to ensure the backlog is well-refined, stories are analysis-ready, and sprint goals are clearly understood by all team members.

Stakeholder Engagement:Bridge the gap between business stakeholders and the development team — eliciting requirements, managing expectations, and ensuring delivery outcomes align with business intent.

Impediment Resolution:Proactively identify, escalat​e, and resolve impediments that block the team from delivering value, fostering a culture of continuous improvement and psychological safety.

Quality & Delivery:Support quality outcomes by ensuring acceptance criteria are well-defined, test cases are traceable to requirements, and UAT is planned and coordinated effectively.

Documentation:Maintain up-to-date and accurate system analysis artefacts — process maps, use cases, data flow diagrams, and functional specifications — that serve as the team’s source of truth.

Continuous Improvement:Champion retrospective outcomes and drive actionable improvements to team processes, tooling, and ways of working across each sprint cycle.

Major Duties and Responsibilities

System Analyst Responsibilities

Understand Chubb's commercial insurance business workflows and translate them into detailed system and functional requirements across all CRS domains — policy, quoting, claims, payments, documents, and the agent portal.

Conduct structured requirements elicitation sessions with business stakeholders using interviews, workshops, process mapping, and gap analysis techniques.

Produce high-quality analysis artefacts including business requirements documents (BRDs), functional specifications, use cases, data flow diagrams, and process maps.

Collaborate with the Product Owner to author well-formed user stories with clear, testable acceptance criteria ready for sprint planning.

Analyse and assess the impact of proposed changes on existing systems, identifying integration touch points, data dependencies, and downstream risks.

Support UAT planning and execution — coordinate with business users, validate test scenarios against requirements, and track defects to resolution.

Serve as the primary analytical liaison between business stakeholders and the engineering team, clarifying requirements and resolving ambiguities throughout the sprint cycle.

Maintain and version‑control analysis artefacts in Confluence, ensuring documentation remains current and accessible to all team members.

Facilitate all Agile ceremonies for the CRS feature team — daily stand‑ups, sprint planning, backlog refinement, sprint reviews, and retrospectives — ensuring they are purposeful, timeboxed, and outcome‑driven.

Coach and mentor team members and stakeholders on Agile values, Scrum principles, and best practices, fostering a culture of self‑organisation and continuous improvement.

Work closely with the Product Owner to ensure the product backlog is healthy, well‑prioritised, and that upcoming stories are refined and ready for development.

Proactively identify and remove impediments — whether process, technical, or organisational — that hinder the team’s ability to deliver.

Track and communicate sprint metrics including velocity, burndown, and sprint goal progress to the team and stakeholders.

Protect the team from external interruptions and scope creep during active sprints, redirecting requests through the appropriate backlog process.

Drive retrospective actions to completion and measure the effectiveness of process improvements over time.

Support the team’s Agile maturity journey and contribute to wider delivery practice improvements across the platform team.

Reporting Relationships

Reports to:

Platform Delivery Manager

Works closely with:

Product Owner (CRS Feature Team)

Qualifications

Skills and Qualifications

Bachelor's degree in Information Systems, Computer Science, Business Analysis, or a related field.

6 or more years of experience in a System Analyst or Business Analyst role, with demonstrated Scrum Master responsibilities in recent positions.

Proven track record of owning analysis artefacts end-to-end — from requirements elicitation through to UAT sign-off — in an enterprise software delivery environment.

Hands‑on experience facilitating Agile Scrum ceremonies and coaching teams on Agile practices.

Strong proficiency in requirements elicitation techniques — process mapping, use case modelling, gap analysis, and stakeholder workshops.

Experience in the insurance industry (commercial lines, policy administration, claims, or payments) is highly advantageous.

Excellent written and verbal communication skills; able to document complex requirements clearly and present them to both technical and non‑technical audiences.

Ability to work independently and collaboratively in a cross‑functional team spanning business, engineering, QA, and architecture.

Strong organisational skills with the ability to manage multiple analysis streams concurrently across CRS product domains.

Proficiency in Agile project management and collaboration tools — Jira, Confluence, and similar platforms.

Scrum or agile certifications preferred: CSM, PSM I/II, CSPO, or CBAP.

Familiarity with software development lifecycle (SDLC) and the ability to engage meaningfully with developers and architects on technical trade‑offs.

Ability to adapt quickly in a fast‑paced, dynamic environment with evolving priorities.

Job Info

• Job Identification 38028
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Product Owner
• Business Unit Malaysia
• Legal Employer Chubb Business Services Malaysia Sdn Bhd