Product Ops & Data Analytics Specialist

Delivery Hero; Kuala Lumpur; On-site; MYR 50,000 - 85,000; Full time

Job summary

foodpanda, part of Delivery Hero, seeks a Specialist, Product Ops & Data Specialist to manage day-to-day product operations across APAC and EU, refining feature tickets and coordinating with local teams and global product operations.

You will monitor Salesforce funnels, perform ad-hoc SQL analyses, investigate data discrepancies, coordinate UATs, and drive data-backed recommendations for regional improvements.

Qualifications

• 1–3 years in Product Operations, Digital Sales Operations, Commercial Operations, CRM Operations, or Product Analytics.
• Solid working knowledge of Salesforce CRM and ADM 201 or equivalent is a strong plus.
• Proven hands-on experience writing and executing SQL queries (BigQuery, PostgreSQL, Snowflake) to analyze funnels and pilot results.
• Experience with Jira/Confluence in product development lifecycle, UAT, and A/B testing concepts.
• Understanding of inbound funnels and vendor self-service onboarding flows.
• Excellent written and verbal English skills.
• Ability to solve data and operational problems using standard methods and best practices.

Responsibilities

• Manage day-to-day product operations across APAC and EU markets.
• Refine feature tickets and align on local customization with commercial and regional teams.
• Monitor inbound vendor conversion funnels in Salesforce CRM and verify field mappings and automation.
• Coordinate and execute User Acceptance Testing (UAT) for feature rollouts and CRM updates.
• Investigate data discrepancies across Salesforce, web analytics, and internal databases.
• Track pilot performance metrics and report findings to stakeholders.
• Communicate technical requirements and data insights clearly to cross-functional teams.
• Translate market feedback into prioritized data-driven recommendations for product improvements.

Skills

Product Operations

Data analysis

SQL

Education

Salesforce ADM 201 certification

Tools

Salesforce CRM

Jira

Confluence

Job description

foodpanda, part of Delivery Hero, seeks a Specialist, Product Ops & Data Specialist to manage day-to-day product operations across APAC and EU, refining feature tickets and coordinating with local teams and global product operations.

You will monitor Salesforce funnels, perform ad-hoc SQL analyses, investigate data discrepancies, coordinate UATs, and drive data-backed recommendations for regional improvements.