Product Manager, Retail Deposits

HSBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a Product Manager for Retail Deposits. This role involves managing retail deposits products, driving growth strategies, ensuring regulatory compliance, and collaborating with various departments to enhance customer experience. The ideal candidate has a strong background in financial services and product management. Join now to be part of a dynamic team focused on excellence in banking.

Qualifications

• Experience in product management, particularly in financial services.
• Strong analytical and problem-solving skills.
• Ability to collaborate with various stakeholders and teams.

Responsibilities

• Design and execute growth strategies through campaigns.
• Assess account opening procedures for best customer experience.
• Drive initiatives aligned with business objectives.

Skills

Strategic planning

Customer experience management

Regulatory compliance

Project management

Education

Bachelor's degree in finance, business, or relevant field

Tools

Microsoft Office Suite

Project Management Software

Job description

Overview

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

Position

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Product Manager, Retail Deposits.

The incumbent would be responsible for the retail deposits product with responsibilities spanning business growth, customer experience, and product governance. The primary responsibilities would include working with the Head of Deposit to devise and execute growth strategies. The role would also encompasses handling various projects related to the Deposit business. Additionally, the incumbent would be responsible for all regulatory compliance, internal policy compliance and upkeep of the internal procedures and documentation. The role would be the first point of contact from the frontline teams on solving complex queries and also with IT teams in driving IT changes. The incumbent is required to collaborate with risk stewards, inter-department units and support function teams to develop and refine the governance framework for ongoing monitoring to ensure timely and effective product governance and reporting standards of IWPB Deposit and Transaction banking products and services.

• Design and execute growth strategies through campaigns and growth programs with an objective of meeting the financial goals.
• Continuously assess the account opening procedures and onboarding systems to ensure that the customers receive the best-in-class experience.
• Drive initiatives and strategic projects that are aligned to the business objectives and priorities.
• Be a custodian of all department instruction manuals, processes, issues and actions.
• Review all relevant regulatory guidelines and internal processes and perform gap analysis on an on-going and ad-hoc basis to ensure proper product governance is in place in accordance with IWPB internal policies and procedures and local regulations.
• Collaborate with Payments team, Risk Stewards, Operations, Regulatory Compliance and other key stakeholders for Transaction Banking related items.
• Ensure all BNM regulations and policies, ABM rules, PIDM guidelines and other regulatory requirements are followed / implemented.
• Conduct account reconciliation and substantiation as per the established procedures.
• Perform control assessment for the Deposit business to test on effectiveness of controls, raise timely escalations and maintain highest standards of control environment.
• Partner with IT team on driving IT changes, designing new solutions and periodic testing.