Product Executive (Mutu Case)

CASES BY JCH SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

CASES BY JCH SDN BHD is seeking a hands-on Product & Quality Lead in Kuala Lumpur. You will manage product quality, coordinate with suppliers, oversee packaging, and support new product development from concept to launch.

The role requires 1–3 years in product management or related fields, strong problem-solving, and excellent communication. Mandarin, Bahasa Malaysia and English skills are essential for liaising with suppliers and partners.

Qualifications

• 1 to 3 years of experience in product management, sourcing, quality assurance, or a related field.
• Experience in e-commerce, consumer goods, or phone case industry is a strong advantage.
• Strong problem-solving skills with ability to investigate issues thoroughly and implement practical solutions.
• Excellent communication skills with suppliers, internal teams, and customers.
• Hands-on, proactive mindset with comfort working independently and taking ownership of problems.
• Strong organizational skills with ability to manage multiple suppliers, orders, and projects simultaneously.
• Basic understanding of supply chain, sourcing, or manufacturing processes.
• Able to write and speak Mandarin, Bahasa Malaysia and English.
• Attention to detail, particularly in product quality and packaging standards.
• Bachelor's degree in Business, Supply Chain, Operations, or related field preferred but not mandatory.

Responsibilities

• Product Quality & Assurance: Set up and maintain quality standards, investigate issues with suppliers.
• Sourcing & Supplier Management: Source and manage suppliers, orders, timelines, and pricing; evaluate new suppliers.
• Packaging: Source materials, ensure packaging aligns with Mutu’s brand, manage inventory.
• Product Development Support: Assist founders in sourcing and developing new products; gather customer feedback.
• Cross‑Team Collaboration: Coordinate with creative and operations; report to founder on quality and supplier performance.

Skills

Product management

Sourcing

Quality assurance

Supplier management

Packaging

Cross-team collaboration

Communication skills

Organizational skills

Problem solving

Independent worker

Mandarin

Bahasa Malaysia

English

Education

Bachelor's degree preferred

Job description

This role manages Mutu Case's products from start to finish, coordinating with suppliers, overseeing packaging and orders, and resolving product issues. You will work closely with the founder and team to ensure every product meets our quality standards and lives up to our brand promise.

We are looking for someone hands‑on, detail‑oriented, and highly organized. The right person takes ownership of problems, communicates clearly, and follows through until issues are resolved. You should be comfortable working with suppliers, managing packaging and stock, and maintaining quality standards across all products.

If you enjoy solving problems and taking ownership from start to finish, this role is for you.

In this role, your responsibilities are:

Product Quality & Assurance: Set up and maintain quality standards for all Mutu Case products. Conduct regular checks on incoming stock, investigate customer‑reported issues, identify root causes, and work with suppliers on corrective actions.

Sourcing & Supplier Management: Source and manage relationships with suppliers for phone cases, packaging, and accessories. Place orders, coordinate production timelines, and negotiate pricing, lead times, and quality expectations. Evaluate new suppliers and materials to improve quality or reduce costs, and monitor supplier performance.

Packaging: Source packaging materials and conduct regular checks to resolve issues. Collaborate with the creative team to ensure packaging aligns with Mutu’s brand identity and quality standards. Manage inventory and place orders as needed.

Product Development Support: Support the founders in sourcing and developing new products. Research market trends and competitors, gather customer feedback to inform improvements, and coordinate product samples and testing before launch.

Cross‑Team Collaboration: Work closely with the creative team on product and packaging feasibility. Coordinate with operations on stock and fulfillment, and report regularly to the founder on quality, supplier performance, and issues.

This position requires:

1 to 3 years of experience in product management, sourcing, quality assurance, or a related field. Experience in e‑commerce, consumer goods, or the phone case industry is a strong advantage.

Strong problem‑solving skills with the ability to investigate issues thoroughly and implement practical solutions.

Excellent communication skills, with the ability to work with suppliers, internal teams, and customers professionally.

A hands‑on, proactive mindset with comfort working independently and taking ownership of problems.

Strong organisational skills with the ability to manage multiple suppliers, orders, and projects simultaneously.

Basic understanding of supply chain, sourcing, or manufacturing processes.

Able to write and speak Mandarin, Bahasa Malaysia and English as this roles will required to liaise with Mandarin‑speaking clients and partners.

Attention to detail, particularly when it comes to product quality and packaging standards.

Bachelor's degree in Business, Supply Chain, Operations, or a related field is preferred but not mandatory.