Product Designer - Kuching, Sarawak

Flight Centre Travel Group; Sarawak; On-site; MYR 60,000 - 100,000; Full time

Job summary

Discova seeks a Product Designer to shape travel experiences from concept to launch, crafting innovative itineraries and experiences that delight customers while delivering strong commercial results.

You will work with Sales, Marketing, Business Development, Contracting and Operations to manage the product lifecycle and optimize offerings in Discova destinations.

Qualifications

• Bachelor's degree or ≥5 years in product development/management.
• Fluent in written and spoken English.
• Strong travel industry knowledge.

Responsibilities

• Design and develop innovative travel products, including experiences, day tours, and multi-day itineraries.
• Identify market trends, customer preferences, and emerging travel opportunities to drive product innovation.
• Manage and optimize the product portfolio to meet the needs of different customer segments.
• Conduct product research, benchmarking, and competitor analysis to ensure Discova remains a market leader.
• Collaborate with internal stakeholders to review product performance and identify opportunities for improvement.
• Ensure products are commercially viable, competitively priced, and aligned with revenue and margin objectives.
• Conduct product familiarization trips and share destination knowledge with colleagues and partners.
• Support high-value proposals, tenders, and agent presentations through effective product selection and storytelling.

Skills

Product development

Travel industry knowledge

English fluency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About The Opportunity

As a Product Designer, you will be responsible for developing innovative travel products that inspire and delight our customers while delivering strong commercial results. You will play a key role in shaping Discova's product portfolio by identifying customer trends, market opportunities, and product gaps, ensuring our products remain competitive and market-leading. Working closely with Sales, Marketing, Business Development, Contracting, and Operations teams, you will manage the product lifecycle from concept through to launch and ongoing optimization. You will use market insights, customer feedback, and business performance data to continually enhance our product offering and deliver authentic, local, and experiential travel experiences that set Discova apart.

Key Responsibilities

• Design and develop innovative travel products, including experiences, day tours, and multi-day itineraries.
• Identify market trends, customer preferences, and emerging travel opportunities to drive product innovation.
• Manage and optimize the product portfolio to meet the needs of different customer segments.
• Conduct product research, benchmarking, and competitor analysis to ensure Discova remains a market leader.
• Collaborate with internal stakeholders to review product performance and identify opportunities for improvement.
• Ensure products are commercially viable, competitively priced, and aligned with revenue and margin objectives.
• Conduct product familiarization trips and share destination knowledge with colleagues and partners.
• Support high-value proposals, tenders, and agent presentations through effective product selection and storytelling.

About You

The Essentials

• Bachelor's degree or a minimum of 5 years' experience in product development, product management, or a related field.
• Strong understanding of the travel industry and destination knowledge.
• Fluent in written and spoken English.
• Experience traveling extensively within, or living in, Discova destinations is an advantage.
• Strong commercial acumen with the ability to balance customer needs and business objectives.

The Attributes

• Naturally curious, creative, and passionate about travel.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a focus on delivering exceptional experiences.
• Excellent written, verbal, and presentation skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Confident collaborating with stakeholders across cultures and functions.
• Self-motivated and able to work independently while contributing effectively within a team.
• Comfortable working in a dynamic and fast-paced environment.
• Willing to travel for business when required.
• Proficient in Microsoft Office applications and business systems.

What You Will Enjoy

• Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
• Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
• Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
• Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
• Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
• Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
• Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
• Sustainability: We're committed to protecting the environment essential to tourism's future.

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.