Product Designer - Kuching, Sarawak

Traveltechessentialist; Sarawak; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Travel Discounts

Career Growth

Access to Learning & Development

Inclusive Workplace

Job summary

Traveltechessentialist seeks a Product Designer in Kuching, Sarawak to develop innovative travel products informed by market trends and customer feedback. This role emphasizes collaboration with sales, marketing, and operations to create compelling travel experiences.

The ideal candidate boasts significant experience in product development, a strong understanding of the travel industry, and excellent problem-solving skills. You'll enjoy travel discounts, career growth opportunities, and a culture recognized across the industry.

Qualifications

• Minimum of 5 years' experience in product development or management.
• Strong understanding of the travel industry and destinations.
• Fluent in written and spoken English.

Responsibilities

• Design and develop innovative travel products.
• Identify market trends and create experiences accordingly.
• Manage product lifecycle from concept to launch.

Skills

Product development

Customer-centric mindset

Analytical skills

Strong commercial acumen

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Product Designer - Kuching, Sarawak

Job no: 531431
Brand: Discova
Work type: Full time
Location: Sarawak, Malaysia
Categories: Operations and Logistics

About the Opportunity

As a Product Designer, you will be responsible for developing innovative travel products that inspire and delight our customers while delivering strong commercial results. You will play a key role in shaping Discova's product portfolio by identifying customer trends, market opportunities, and product gaps, ensuring our products remain competitive and market‑leading.

Working closely with Sales, Marketing, Business Development, Contracting, and Operations teams, you will manage the product lifecycle from concept through to launch and ongoing optimization. You will use market insights, customer feedback, and business performance data to continually enhance our product offering and deliver authentic, local, and experiential travel experiences that set Discova apart.

Key Responsibilities

• Design and develop innovative travel products, including experiences, day tours, and multi‑day itineraries.
• Identify market trends, customer preferences, and emerging travel opportunities to drive product innovation.
• Manage and optimize the product portfolio to meet the needs of different customer segments.
• Conduct product research, benchmarking, and competitor analysis to ensure Discova remains a market leader.
• Collaborate with internal stakeholders to review product performance and identify opportunities for improvement.
• Ensure products are commercially viable, competitively priced, and aligned with revenue and margin objectives.
• Conduct product familiarization trips and share destination knowledge with colleagues and partners.
• Support high‑value proposals, tenders, and agent presentations through effective product selection and storytelling.

About You

The Essentials

• Bachelor's degree or a minimum of 5 years' experience in product development, product management, or a related field.
• Strong understanding of the travel industry and destination knowledge.
• Fluent in written and spoken English.
• Experience traveling extensively within, or living in, Discova destinations is an advantage.
• Strong commercial acumen with the ability to balance customer needs and business objectives.

The Attributes

• Naturally curious, creative, and passionate about travel.
• Strong analytical and problem‑solving skills.
• Customer‑centric mindset with a focus on delivering exceptional experiences.
• Excellent written, verbal, and presentation skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Confident collaborating with stakeholders across cultures and functions.
• Self‑motivated and able to work independently while contributing effectively within a team.
• Comfortable working in a dynamic and fast‑paced environment.
• Willing to travel for business when required.
• Proficient in Microsoft Office applications and business systems.

What You Will Enjoy

• Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry.
• Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more.
• Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development.
• Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways.
• Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations.
• Inclusive Workplace: We’re an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age.
• Give Back: Corporate Social Responsibility program; paid parental and volunteer leave.
• Sustainability: We’re committed to protecting the environment essential to tourism's future.