Global Product Architecture Lead (Mandarin Speaker)(A88689)

AI Rudder Pte Ltd; Kampung Malaysia Tambahan; On-site; MYR 360,000 - 540,000; Full time

Benefits offered by this job

Learning & development

Career progression

Global exposure

Impactful AI solutions

Autonomy

Team events

Job summary

AI Rudder Pte Ltd in Malaysia is seeking a Global Product Architecture Leader to guide a cross-country PA team (10–20 people) across Asia and LATAM, maintaining deep technical input to steer product decisions.

You’ll translate business needs into scalable architectures, drive resource planning and performance management, and collaborate with R&D, Product Delivery, and Customer Success on complex enterprise use cases.

Qualifications

• 5+ years in AI product architecture, NLP or ASR with voice AI experience.
• At least 2 years of team leadership experience.
• Strong analytical and logical thinking.
• Excellent communication in English and Mandarin.

Responsibilities

• Lead and develop the global PA team, setting clear objectives and priorities.
• Allocate resources across countries to support high-priority needs.
• Drive productivity via delegation, capacity planning and performance management.
• Act as the technical authority on complex product architecture and AI challenges.
• Lead AI model evaluation and optimisation, monitoring performance.
• Develop expertise across AI Rudder's stack: ASR, NLU, LLM, voice AI.
• Translate requirements into scalable solutions and review architectures.
• Identify recurring challenges and create reusable frameworks.
• Partner with R&D, Product Delivery, Customer Success and Commercial teams on enterprise use cases and demos.

Skills

AI product architecture

NLP/ASR experience

Team management

English & Mandarin communication

Analytical thinking

Delegation

Education

Bachelor's degree or higher in Linguistics or Computer Science

Job description

Work Arrangement: On-Site, Monday to Friday

We are looking for a Global Product Architecture (PA) Leader to lead our Product Architecture team. Reporting to the Head of the Platform Department, you will manage a global team of 10 to 20 people across Asia and LATAM.

In this role, you will build a high-performing, cross-country team while keeping the technical depth to guide product decisions, challenge proposed solutions and delegate work effectively.

Responsibilities

• Lead and develop the global PA team, setting clear objectives, ownership and priorities across markets.
• Allocate resources and workload across countries so the right expertise supports the highest-priority business and customer needs.
• Drive team productivity through effective delegation, capacity planning and performance management, building a team that can make day-to-day technical decisions independently.
• Act as the technical authority on complex product architecture and AI solution challenges, leading root-cause analysis and resolution of model and product performance issues.
• Lead AI model evaluation and optimisation, setting up practical methods to monitor performance, identify gaps and turn evaluation results into improvement plans.
• Develop deep expertise across AI Rudder's technology stack, especially ASR, NLU, LLM and conversational voice AI, and assess emerging AI technologies for product use.
• Translate business and customer requirements into scalable technical solutions, and review proposed architectures to make sure they are feasible and aligned with product capabilities.
• Identify recurring technical challenges across markets and turn them into standard solutions, best practices and reusable frameworks.
• Partner with R&D, Product Delivery, Customer Success and Commercial teams on complex enterprise use cases, including customer-facing technical discussions and product demos.

Minimum Qualifications

• Bachelor's degree or higher in Linguistics, Computer Science or a related field.
• At least 5 years of experience in AI product architecture, NLP or ASR data, with hands-on work on conversational or voice AI technologies such as ASR, NLU or LLM.
• At least 2 years of experience managing a team.
• Hands-on experience in AI model optimisation and in turning technical concepts into practical product solutions.
• Strong analytical and logical thinking.
• Proven ability to set up structure, prioritise work and delegate effectively.
• Excellent communication skills in English (our official working language) and Mandarin, as this role works closely with internal and external stakeholders in Greater China.
• Willing to travel for business.

Preferred Qualifications

• Experience with multilingual speech or language AI.
• Experience managing teams across multiple countries or time zones.
• Experience building model evaluation and performance monitoring methods.
• Experience in customer-facing technical discussions with enterprise clients.
• Experience creating standard frameworks or best practices used across teams or markets.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.