Product Associate, MY Marketplace

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Shopee Malaysia is seeking an Associate Product Manager to drive product features for the marketplace, focusing on improving user experience and payments. You will collaborate with cross-functional teams from ideation to launch in a fast-paced environment.

You will manage the product lifecycle, coordinate with stakeholders, and help shape the strategy for user and payment scopes, contributing to growth and customer satisfaction.

Qualifications

• Experience in managing design and prioritization of product features.
• UI/UX and customer experience knowledge a plus.
• E-commerce domain knowledge, especially user experience and payments.

Responsibilities

• Collaborate with stakeholders to define and prioritize product requirements, ensuring alignment with customer expectations and business objectives.
• Develop and execute the product strategy and roadmap for the User/Payment scope, aligning with company goals.
• Coordinate with regional and local teams to review and improve usability, functionality and performance.
• Provide training and documentation to internal teams on user/payment processes and policies.
• Assist in resolving customer escalations and complex user/payment scenarios.

Skills

Product management

UI/UX awareness

Stakeholder collaboration

Communication

Time management

Job description

About the Team

The Associate Product Manager will work within the Shopee Marketplace Product team, contributing to the management and delivery of product features that addresses users’ pain points, drive growth and improve user experience for Shopee's marketplace. As part of this team, you'll be working in a fast-paced and ever-changing environment, collaborating with cross-functional teams to identify and pursue opportunities for growth and success. You'll have the opportunity to take on challenging and impactful projects, from ideation to launch, and to be exposed to various domain knowledge. Join us and help shape the experience for Shopee users!

Your responsibilities will include managing the product lifecycle - from ideation/problem identification to requirement analysis, solution design, coordinate with internal stakeholders for the solution build, conduct testing and work with a cross-functional team for the features launch.

Job Description

• Collaborate with stakeholders to define and prioritize product requirements, ensuring they are aligned with customer expectations and business objectives.
• Proactively explore and extract potential product solution in sync with local market business strategy.
• Design and implement integrated product solution under fast-pace working environment.
• Develop and execute the product strategy and roadmap for the User/Payment scope, aligning it with the overall company goals and objectives.
• Initiating and collaborating with both regional and local team to continuously review and improve the current product usability, functionality and performance.
• Provide guidance and support to cross-functional teams in resolving customer escalations and complex user/payment scenarios.
• Act as a subject matter expert and provide training and documentation to internal teams on user/payment processes and policies.

Requirements

• Experience in managing the design, planning of product solution and product feature prioritization.
• Experience in UI/UX and Customer experience will be a plus point
• Equipped with e-commerce related products domain knowledge especially user experience and payment
• Demonstrated a tracked record for sense of ownership.
• Excellent communication skill, clear logical thinking.
• Well organized time management skill and high quality task management skill.
• Self-motivated, eagerness to self-learning and exploring new challenge.