Product Advisor & Expeditor

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Benefits offered by this job

International work environment

Learning and development opportunities

Hybrid working arrangement

Job summary

A leading global logistics company seeks a Product Advisor & Expeditor in Kuala Lumpur. The role involves managing customer orders, resolving issues, and effective communication with various teams. Candidates should hold a bachelor's degree in Logistics or Operations and possess at least 2 years of relevant experience. Strong English fluency, customer orientation, and computer skills are essential. This position offers an international work culture and a hybrid working arrangement after probation.

Qualifications

• Bachelor's degree in Logistics Management or Operations Management required.
• At least 2 years relevant work experience in supply chain/logistics preferred.
• Fluency in English required.

Responsibilities

• Attend to customer order requests and troubleshoot issues.
• Communicate with Customer Service and Supply Team.
• Handle product registration and order documentation.
• Provide accurate delivery instructions.

Skills

Fluent in English

Computer Literate

Customer oriented

Excellent communication

Good planning and organizing

Good analytical skills

Education

Bachelor's degree in Logistics Management or Operations Management

Tools

MS Office

Job description

Product Advisor & Expeditor page is loaded## Product Advisor & Expeditorlocations: Kuala Lumpurtime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ\_12058Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.**Job Title**Product Advisor & Expeditor**About the location**The position will be based in Kuala Lumpur office, conveniently located in the heart of the city with easy access to public transportation..**Expectations of the role**Able to commit to working night shifts (on rotation basis) & during Malaysia Public Holidays with the following schedule options:Normal hours: 9am - 6pmShift hours 1: 10pm - 7amShift hours 2: 3am - 7am (First Shift) / 1pm - 5pm (2nd Shift)**What you will be doing** * Proactively attend to customer order request and troubleshooting activities.* Ensure continuous communication with Customer Service, Supply Team, Business Process Managers, and other Stakeholders.* Supporting set-up of new business ventures.* Resolve order related issues in collaboration with Customers, Supply team, and Business Process Managers.* Handling product registration.* CO (Customer Order) and PO issuance in multiple systems.* Providing accurate and timely delivery instructions to Operations.* Regular communication with Local Supply team with necessary information concerning delivery status of orders i.e., charges, availability etc.* Provide complete and updated information to warehouse concerning time and place of delivery from Supplier(s).* Maintain required control reports and documentation.* Ensure product offers to customer request are within the agreed scope and guidelines and if uncertain to seek consultation with Product Manager.* Ensure compliance with all rules and regulations.* Responsible for correct document flow, reporting and tracking timely deliveries.* Any other responsibility put forward that are not covered by this FD (within reasonable limits)**What experiences and skills are required*** Candidate should possess a bachelor's degree preferably in Logistics Management or Operations Management.* At least 2 years relevant work experience with supply chain/logistic however, fresh graduates are encouraged to apply.* Fluent in English - both writing and speaking.* Required skill(s): Computer Literate (Good in MS Office)* Able to prioritize, customer oriented with excellent communication and interpersonal skills.* Good planning and organizing skills.* Good analytical skills, attention to detail and meticulous.* Ability to work independently with minimal supervision, positive attitude and a good team player.* Able to meet deadlines through good time management and allocation of priorities.* Desire to succeed in a challenging environment and able to work under pressure.* Pleasant character, resourceful & able to work with sincerity on own initiative.**What we offer*** International work environment and culture.* Great learning and development opportunities.* Hybrid working arrangement (3 days in the office, 2 days remotely) after probation.**How to apply**under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.*Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.*#WSS