Product & Admin Support Executive

Mindslote International; Petaling Jaya; On-site; MYR 39,060 - 50,220; Full time

Job summary

A dynamic company in the support sector is seeking a Product & Admin Support Executive in Petaling Jaya. The role involves customer-facing support, maintaining accurate records, and providing essential administrative assistance. Ideal candidates should possess a Diploma or Bachelor’s Degree and have at least 2 years of relevant experience. Fluency in English is required, with Mandarin being an advantageous skill.

Qualifications

• At least 2 years of experience in customer service, client support, or sales support roles.
• Proficiency in Mandarin or additional languages is a strong advantage.

Responsibilities

• Act as a key link between customers, manufacturers, and internal teams.
• Maintain accurate records of sales transactions and customer interactions.
• Oversee corporate record-keeping for essential documents.
• Generate and distribute essential commercial documents.
• Provide administrative support, including scheduling meetings.
• Manage and maintain optimal inventory levels for office supplies.

Skills

Fluent communication in English

Proficiency in Microsoft Office

Organizational skills

Multitasking abilities

Education

Diploma/Bachelor’s Degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Dropbox

Google Workspace

Job description

This is a full-time, on-site role located in Petaling Jaya for a Product & Admin Support Executive. The Product & Admin Support Executive will be responsible for customer-facing support with internal administrative responsibilities, acting as a vital link between our customers, manufacturers, and internal teams.

Key Responsibilities

• Act as a key link between customers, manufacturers, and internal teams, ensuring clear and timely communication.
• Maintain accurate records of sales transactions, customer interactions, office-related activities and relevant documentation.
• Oversee all corporate record-keeping (physical and electronic), establishing and maintaining a secure, compliant, and easy-to-retrieve archive of all essential documents.
• Generate and distribute essential commercial documents, including customer quotations, shipping manifests, and sales invoices, ensuring accuracy and timely delivery.
• Draft, proofread, and finalize critical business documentation, including detailed reports, strategic proposals, and client-facing materials.
• Provide administrative support including scheduling meetings, coordinating deliveries, managing correspondences, and processing invoices and claims.
• Manage and maintain optimal inventory levels for all office supplies, proactively conducting stock counts and coordinating timely procurement to prevent shortages.

Qualifications

• A Diploma/Bachelor’s Degree in any field, or an equivalent combination of relevant coursework and work experience
• At least 2 years of experience in customer service, client support, or sales support roles.
• Fluent written and verbal communication skills in English, with the ability to communicate professionally and clearly with internal and external stakeholders. Proficiency in Mandarin or additional languages is a strong advantage.

Technical Competencies and Other Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Competent in creating sales reports, forecasts, and presentations.
• Familiarity with cloud-based tools such as Dropbox, Google Workspace (Docs, Sheets, Drive).
• Strong organizational and multitasking abilities and familiarity with logistics coordination or delivery scheduling.

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