Procurement Operation Support Lead (Japanese speaker)

airliquidehr; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Air Liquide ALBS in Kuala Lumpur leads APAC procurement services, overseeing global P2P operations and compliance across regional portfolios. This role supervises a dynamic, multi‑cultural team, drives process standardisation and automation, and partners with IT, procurement and finance to maximise tool adoption and value delivery.

You will implement governance, monitor supplier performance, manage the P2P helpdesk, train users, and guide continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Procurement, Supply Chain, Business or related field.
• 3–5 years in a Global Business Services, Shared Services or Procurement Ops environment with a supervisory role.
• Hands-on experience with e-Procurement and ERP systems (Coupa, Oracle/D365, Graphite Connect, ServiceNow).
• Proven leadership of multi-cultural, cross-regional teams and talent development.
• Ability to drive digital tools adoption and continuous improvement.

Responsibilities

• Supervise daily procurement support operations and coach team members.
• Enforce governance, monitor catalog compliance, and ensure audit readiness.
• Manage intercompany PRs, PO lifecycles and resolve P2P issues.
• Drive process standardization, automation, and CI initiatives.
• Manage P2P helpdesk and guide users on Coupa workflows.
• Conduct monthly training and supporting COI communications.

Skills

Team Leadership

People Management

Process Improvement

Communication

Adaptability

Bilingual English & Japanese

Education

Bachelor’s degree in Procurement / Supply Chain / Business

Tools

Coupa

Oracle / D365

Graphite Connect

ServiceNow

Job description

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

The Procurement Operations Support Lead will lead and empower a dynamic, multi-cultural procurement support team, oversee daily Procure-to-Pay (P2P) operations, ensure rigorous governance and compliance, and drive process automation. He/She will also play a key role in expanding our operational footprint across regional portfolios, including the Japan and Pacific markets.

How will you CONTRIBUTE and GROW?

• Team Leadership & Regional Management: Supervise daily procurement support operations, coach team members, foster autonomy, optimize workloads, and lead seamless service transitions across APAC regions.
• Governance & Compliance Surveillance: Enforce procurement policies (e.g., Split PR monitoring, catalog compliance), track PO acknowledgments, manage aging POs, and maintain continuous audit readiness.
• P2P Transactional & System Support: Manage intercompany and non-critical PRs, administer PO lifecycles (soft/hard close, re-open), test punch-out catalogs, and resolve escalated P2P workflow issues.
• Process Automation & Continuous Improvement: Partner with cross-functional teams to drive P2P process standardization, advocate for new digital tool adoption, and guide specialists in continuous improvement (CI) initiatives.
• P2P Helpdesk Management: Manage daily user and supplier queries via the myProc/POS ticketing system, providing prompt troubleshooting and guidance on Coupa workflows.
• Stakeholder Training & Communication: Conduct monthly "Back-to-Basic" user training, distribute procurement newsletters, publish ticketing guidelines, and manage annual Conflict of Interest (COI) communications.

Are you a MATCH?

• Education: Bachelor’s degree in Procurement, Supply Chain, Business, or a related field.
• Experience: 3 to 5 years of experience in a Global Business Services (GBS), Shared Services, or Procurement Operations environment, including a proven track record in a supervisory/team lead role.
• System Proficiency: Hands-on experience with e-Procurement and ERP systems (specifically Coupa, Oracle / D365, Graphite Connect, or ServiceNow).
• Leadership & People Management: Demonstrated success in leading and coaching multi-cultural, cross-regional teams with a focus on talent development, workload balance, and team well-being.
• Process & Digital Agility: Proven ability to adapt quickly in fast-paced environments, adopt new digital enterprise tools, and drive continuous improvement.
• Language Skills: Fluent in English and Japanese

#LI-LH

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.