Process Transformation & Enablement Lead

CelcomDigi; Subang Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

CelcomDigi in Malaysia seeks a role to drive the department's evolution agenda by re-imagining business processes and fostering an evolution mindset that embraces innovation, adaptability, continuous learning, and evidence-based decision-making across the organization.

You will work with leadership and cross-functional stakeholders, supporting learning, transformation and communications initiatives to drive adoption of new capabilities and ways of working for stronger workforce agility.

Qualifications

• 5-8 years of relevant working experience.
• Bachelor’s Degree in any discipline.
• Strong coordination, planning, and organizational skills.
• Good written and verbal communication skills with the ability to engage different stakeholder groups.
• Strong stakeholder management skills with the ability to collaborate across teams and manage multiple priorities effectively.
• Structured, detail-oriented, and self-driven with strong execution capabilities.
• Analytical and problem-solving skills with the ability to identify opportunities for improvement.

Responsibilities

• Drive continuous improvement and harmonization of operational processes to improve efficiency, consistency, and service quality across Network Engineering & Operations (NEO) Department.
• Review existing processes, identify improvement opportunities, and work with stakeholders to implement practical and sustainable solutions.
• Support the implementation of automation and digital initiatives that simplify workflows and improve operational effectiveness.
• Collaborate with the in-house Audit team to support the planning and execution of audits. Help ensure processes follow internal policies, contribute to risk identification and mitigation, and maintain consistency with company standards.
• Manage internal preparation efforts for audits across Network Engineering & Operations (NEO) Department by reviewing findings, providing practical input on responses, and working with relevant teams to ensure alignment and timely approvals from management.
• Manage and facilitate active collaboration during audit fieldwork by coordinating with stakeholders, ensuring clarity of roles, and encouraging consistent support to meet audit requirements.
• Monitor and follow up on Network Engineering & Operations (NEO) Department audit action items to ensure timely resolution. Engage leadership for support and approvals, helping to reduce delays and maintain compliance focus.
• Initiate and coordinate in-house audit activities within Network Engineering & Operations (NEO) Department to review process controls and highlight potential risks. Present findings with relevant leaders, help teams plan corrective actions, and follow through to ensure issues are addressed effectively.
• Collaborate with Human Resources (HR) Department to drive workforce capability development by identifying technical and non-technical capability gaps and implementing structured capability frameworks, learning roadmaps, and upskilling initiatives aligned with Network Engineering & Operations (NEO) Department's current and future business needs.
• Drive a culture of continuous learning and knowledge sharing by implementing learning and capability development initiatives that strengthen workforce readiness and support Network Engineering & Operations (NEO) Department's transformation.
• Drive organizational communication and stakeholder engagement by partnering with leaders to deliver clear, consistent communications that strengthen alignment, support transformation priorities, and enhance the visibility of Network Engineering & Operations (NEO) initiatives.

Skills

Program management

Stakeholder management

Coordination and planning

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

CelcomDigi in Malaysia seeks a role to drive the department's evolution agenda by re-imagining business processes and fostering an evolution mindset that embraces innovation, adaptability, continuous learning, and evidence-based decision-making across the organization.

You will work with leadership and cross-functional stakeholders, supporting learning, transformation and communications initiatives to drive adoption of new capabilities and ways of working for stronger workforce agility.