Process Executive - Sales Admin

Infosys; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

Infosys is seeking a diligent Sales Support professional in Malaysia to assist client managers with rapid quote generation and data consolidation. You will handle inquiries, coordinate with overseas offices, and ensure timely closure within SLA.

Qualifications include a diploma or degree in Business, 2+ years in IT sales support, strong English and numeracy, and proficiency in Excel/Outlook. You will collaborate with vendors and internal teams while maintaining stakeholder relationships.

Qualifications

• Diploma or degree in Business or related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• Understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround; may involve pricing knowledge.
• Gather and consolidate information for each quote request.
• Handle incoming quotation requests including overseas requests from other offices.
• Frequent follow-up calls to achieve client request closure within SLA.
• Process and follow up on dispute cases or open issues within SLA.
• Interact with external and internal queries professionally.
• Establish and maintain relationships with decision-makers and stakeholders.
• QA responsibilities and mentoring for new joiners.
• Assist in order submission if required.

Skills

English proficiency

Mathematics

Data entry accuracy

Customer service

Education

Diploma or degree in Business or related field

Tools

Microsoft Excel

Microsoft Outlook

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Responsibility
Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.