Process Analyst - APAY - APAC (Chinese Bilingual)

IBM

Petaling Jaya

On-site

MYR 67,000 - 100,000

Full time

4 days ago

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Job summary

IBM Malaysia Sdn. Bhd. seeks a Process Analyst - APAY for the APAC region. You will handle invoice processing, vendor master management, query resolution and indexing across multiple APAC markets. Flexibility to work shifts is required for coverage.

Requirements include a Bachelor's degree and 2–3 years in Accounts Payable, with SAP/Ariba experience. English and Mandarin proficiency are essential for this bilingual role.

Qualifications

Bachelor's degree in accounting, commerce, business administration or related field.
2–3 years of experience in Accounts Payable operations.
Understanding of AP processes including invoice processing, vendor maintenance and reconciliations.

Responsibilities

Record and maintain PO and non-PO invoices and process payments.
Process invoices accurately and post timely in ERP/accounting systems.
Perform end-to-end Vendor Master activities including modifications and cleansing.
Collaborate with stakeholders for coding and approvals.
Investigate blocked invoices, discrepancies, and payment issues.
Handle vendor and stakeholder inquiries via email, calls, and tickets.
Ensure compliance with internal controls and Procure-to-Pay policies.
Support continuous improvement to enhance efficiency and customer experience.

Skills

Fluent English

Mandarin

Taiwanese (Traditional Chinese)

Education

Bachelor's Degree

Tools

SAP

Ariba

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Your Role and Responsibilities

As a Process Analyst - APAY supporting the APAC region, you will be responsible for invoice processing, vendor master management, query resolution and indexing.

You should be flexible to work in shifts and support multiple APAC markets.

Your Primary Responsibilities Include:

Record and maintain Purchase Order (PO) and Non-PO invoices while handling both manual and automated payment requests.
Process invoices accurately and ensure timely posting in ERP/accounting systems.
Perform end-to-end Vendor Master activities including vendor modifications, verification, cleansing, and duplicate identification.
Collaborate with business stakeholders to obtain coding and approvals for invoice processing.
Investigate and resolve blocked invoices, invoice discrepancies, and payment-related issues.
Handle vendor and stakeholder inquiries through email, calls and ticketing systems.
Ensure compliance with internal controls, audit requirements, and Procure-to-Pay policies.
Support continuous improvement initiatives to enhance operational efficiency and customer experience.

Required education

Bachelor's Degree

Required technical and professional expertise

Bachelor’s degree in accounting, Commerce, Business Administration or related discipline.
2 to 3 years of experience in Accounts Payable operations.
Understanding of Accounts Payable processes including invoice processing, vendor maintenance, payment processing, and reconciliations.
Experience working with ERP platforms such as SAP, Ariba or equivalent systems.
Strong analytical, communication, and problem-solving skills.
Ability to work effectively in a multicultural and fast-paced environment.

Preferred technical and professional experience

Language Requirements:

Fluent English communication skills (written and verbal).
Proficiency in at least one of these languages - Mandarin
Taiwanese (Traditional Chinese)

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Process Analyst - APAY - APAC (Chinese Bilingual)

Job ID

132447

City / Township / Village

PETALING JAYA

State / Province

Selangor

Country

Malaysia