Procurement Operations Buyer (Mandarin Speaking)

IBM; Petaling Jaya; Híbrido; MYR 56.000 - 89.000; Jornada completa

Descripción de la vacante

IBM Malaysia Sdn. Bhd. in Petaling Jaya is seeking a Procurement Operations Buyer (Mandarin Bilingual) to support internal stakeholders and suppliers.

You will handle procurement requests, PO execution, supplier coordination, and catalog administration in a hybrid work environment. The ideal candidate has a Bachelor's degree, 0–3 years of experience in procurement or shared services, and is proficient with SAP or Ariba.

Formación

• Mandarin in business contexts is required.
• Bachelor's degree in a related field is preferred.
• 0–3 years of experience in procurement operations, shared services, or customer support.

Responsabilidades

• Customer Assistance & Procurement Support: Receive and manage procurement and accounts payable requests from internal users and suppliers, providing guidance and status updates while ensuring professional service.
• Issue Resolution & Operational Coordination: Analyze issues, document incident logs, escalate when needed, and ensure smooth procurement operations including invoice and delivery status follow-ups.

Conocimientos

Mandarin in business context

Strong communication

Customer service

Multitasking

Educación

Bachelor's Degree

Herramientas

SAP

Ariba

Procurement tools

Descripción del empleo

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

Responsible for procurement operational support, customer assistance services, purchase order execution, supplier coordination, and catalog administration to support internal stakeholders and suppliers.
Key Responsibilities:

Customer Assistance & Procurement Support

Receive and manage procurement and accounts payable related requests from internal users and suppliers through phone, email, or ticketing systems. Provide application guidance, procurement process support, and status updates while ensuring professional customer service.

Issue Resolution & Operational Coordination

Analyze issues, document incident logs accurately, and elevate unresolved issues to level two support teams when necessary. Resolve blocked invoices, coordinate payment related issues, expedite purchase orders, and follow up on delivery status to ensure smooth procurement operations.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Able to speak Mandarin in business context
• Bachelor’s degree preferred in Procurement, Supply Chain, Business, or related disciplines.
• 0–3 years of experience in procurement operations, shared services, or customer support.
• Familiarity with SAP, Ariba, or procurement tools is preferred. Strong communication, customer service, and multitasking

Preferred technical and professional experience

• Market Analysis Knowledge: Understanding of market drivers, supplier profiles, and relative negotiating positions to inform procurement decisions, including analyzing changing client and market conditions.
• Contract Management Exposure: Familiarity with contract deliverables and reporting requirements to support client procurement engagement and ensure compliance with IBM business conduct guidelines.
• Data Collection Experience: Ability to gather spend and consumption data to support category management tasks and identify key business requirements, utilizing tools like P2P sourcing applications.

ABOUT BUSINESS UNIT

IBM Finance & Operations (F&O) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth. Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Procurement Operations buyer (Mandarin Bilingual)

Job ID

135435

City / Township / Village

PETALING JAYA

State / Province

Selangor

Country

Malaysia

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

Some travel may be required based on business demand

Company

(0088) IBM Malaysia Sdn. Bhd.

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?