Proactive Debt Recovery Specialist

OTT CREATION MARKETING; Subang Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a collection officer to proactively contact customers with current and overdue accounts via phone, SMS, WhatsApp and email to follow up on outstanding payments and negotiate suitable repayment arrangements in line with company policy.

You will maintain accurate records of all collection activities, follow up on promises-to-pay, prepare and submit daily collection reports, help achieve daily, weekly and monthly targets, and escalate complex cases to the Field & Recovery

Responsibilities

• Proactively contact customers with current and overdue accounts via phone calls, SMS, WhatsApp, and email to follow up on outstanding payments.
• Engage with customers to understand their payment situation and negotiate suitable repayment arrangements in accordance with company credit policies.
• Follow up on promises-to-pay and ensure agreed payment commitments are monitored and fulfilled.
• Maintain accurate and up-to-date records of all collection activities, customer interactions, payment arrangements, and case notes in the system.
• Consistently achieve daily, weekly, and monthly collection targets set by the Collection Team Leader.
• Identify accounts requiring further action and elevate them to the Field & Recovery Team in accordance with established procedures.
• Handle customer enquiries, payment disputes, and complaints professionally while working towards appropriate resolutions.
• Prepare and submit daily collection reports and provide regular updates on collection progress to the Team Leader.
• Ensure all collection activities are conducted professionally and in compliance with PDPA, internal collection policies, procedures, and code of conduct.
• Perform other collection-related duties as assigned by the Collection Team Leader or Management.

Job description

Jora Malaysia is seeking a collection officer to proactively contact customers with current and overdue accounts via phone, SMS, WhatsApp and email to follow up on outstanding payments and negotiate suitable repayment arrangements in line with company policy.

You will maintain accurate records of all collection activities, follow up on promises-to-pay, prepare and submit daily collection reports, help achieve daily, weekly and monthly targets, and escalate complex cases to the Field & Recovery