Priority Mortgage Relationship Manager (Nationwide)

Standard Chartered Bank (Malaysia); Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Job summary

Standard Chartered Bank (Malaysia) is seeking a Priority Mortgage Relationship Manager to drive nationwide mortgage sales and grow the mortgage portfolio through proactive client acquisition and relationship management.

You will onboard affluent clients, cross-sell wealth and protection products, including MRTA and MLTA, and build a strong referral network with real estate agents, developers, lawyers, and mortgage brokers while staying compliant with regulatory standards.

Qualifications

• At least 2 years of experience in mortgage sales, banking, financial services, or the property industry.
• Strong sales, negotiation, and business development capabilities.
• Knowledge of mortgage products and the Malaysian property market will be an added advantage.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong customer relationships.

Responsibilities

• Achieve and exceed monthly mortgage sales targets through proactive customer acquisition and relationship management.
• Onboard affluent clients and identify opportunities to cross-sell wealth and protection products, including MRTA and MLTA.
• Build and maintain strong relationships with customers, real estate agents, property developers, lawyers, and mortgage brokers.
• Establish strategic partnerships and referral networks to generate quality leads and grow the mortgage portfolio.
• Deliver exceptional customer service throughout the mortgage application and approval process.

Skills

Mortgage sales

Relationship management

Negotiation

Communication

Travel willingness

Job description

Priority Mortgage Relationship Manager (Nationwide)

Location(s): Petaling Jaya, Kota Kinabalu, Kuching, Georgetown, Taman Molek

Key Responsibilities:

Achieve and exceed monthly mortgage sales targets through proactive customer acquisition and relationship management.

Onboard affluent clients and identify opportunities to cross-sell wealth and protection products, including MRTA and MLTA.

Build and maintain strong relationships with customers, real estate agents, property developers, lawyers, and mortgage brokers.

Establish strategic partnerships and referral networks to generate quality leads and grow the mortgage portfolio.

Conduct comprehensive financial needs analysis and recommend suitable mortgage financing solutions.

Deliver exceptional customer service throughout the mortgage application and approval process.

Stay informed of market developments, property trends, and regulatory requirements.

Ensure full compliance with the Bank's policies, procedures, and regulatory standards.

Requirements:

At least 2 years of experience in mortgage sales, banking, financial services, or the property industry.

Strong sales, negotiation, and business development capabilities.

Knowledge of mortgage products and the Malaysian property market will be an added advantage.

Excellent communication, presentation, and interpersonal skills.

Proven ability to build and maintain strong customer relationships.

Self-motivated, results-oriented, and able to work independently.

Possess a valid driving license and be willing to travel as required.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.

Follow Standard Chartered Global Business Services on www.facebook.com/scgbs

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