Principal - Workforce Transformation - Organizational Change Man

Infosys Singaporeand Australia; Kuala Lumpur; Hybrid; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Full training and development

Diversity and inclusive culture

Job summary

Infosys Consulting Insights in APAC seeks an experienced Principal Consultant to lead HR transformation and employee experience initiatives. You will drive change management across client engagements, deliver tailored solutions, and balance multiple priorities while building strong client relationships.

The role requires excellent communication, problem-solving, and leadership skills, with a focus on delivering practical, sustainable outcomes in a fast-paced consulting environment.

Qualifications

• 8+ years of experience in Organizational Change Management and delivery of change initiatives.
• Experience delivering OCM workstreams in transformation programs, preferably in consulting.
• Knowledge of Target Operating Model (TOM) and organization design.
• Familiarity with AI-enabled learning and capability development approaches.
• Change management certification (Prosci/CCMP) preferred.

Responsibilities

• Lead the team delivering employee experience strategies and journeys.
• Develop HR transformation and shared services solutions.
• Drive change management programs and ensure adoption.
• Manage program and project delivery for workforce initiatives.
• Contribute to practice development and go-to-market activities.

Skills

Change Management

Stakeholder Engagement

Problem Solving

Communication Skills

Team Leadership

Agile Ways of Work

Project Management

Analytical Thinking

Client Relationship

Education

Bachelor's degree in a relevant field

OCM Certification (Prosci/CCMP) preferred

Tools

MS Office (Excel, PowerPoint)

Office Suite

PM/OCM tooling

Job description

Where Innovation meets Excellence.

Be a part of a globally renowned management consulting firm on the front line of industry disruption. We are a mid-size player with an entrepreneurial spirit who works with a market-leading brand in every industry. At the same time, our parent organisation Infosys is a top-5 powerhouse IT brand outperforming the market and experiencing rapid growth.

Our consulting business is annually recognised as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, cultural diversity and the dedicated training and career paths we offer to our consultants.

As we look to strengthen our team with top talent that can shape the future of our firm, we seek entrepreneurial-minded individuals that value a highly-diverse culture where differences are embraced, that want to have a voice with top management and that are rewarded for collective achievement. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!

The Team

Our Talent & Organization practice in APAC supports large global firms and most recognisable local brands in solving their most significant challenges around Human Capital Management (HCM) Transformation, Organisational Change and Agile ways of working.

The Role

We are now seeking experienced consultants with experience in Talent and Organisation. As a Principal, you will play a key part within a team that focuses on enabling world-class workforce operations and experiences. In this role, you should deliver quality client service, provide insightful solutions and balance multiple priorities. You will also be expected to have excellent communication and problem-solving skills, integrate into new teams, and rapidly establish relationships. More specifically, the successful candidate will be responsible for:

• Craft and deliver solution related to employee experience strategies
• Lead the team to develop fit-for-purpose employee experience journeys, personas and roadmaps to improve workforce experiences
• Craft and deliver HR Transformation solutions based on client’s needs
• Craft and deliver HR Shared Service solutions
• Develop tailored Organisation Change Management solution based on technology context and clients needs, and deliver and ensure maximal adoption on new solutions
• Leading program and project management for the deployment of new workforce solutions and initiatives.

• Contribute to practice development activities to develop our service offerings and go-to-market initiatives further.

About You

The ideal candidate should demonstrate the following skills and attributes:

• Be professional, quickly establish personal credibility and demonstrate expertise.
• Have substantial personal impact and resilience to influence and persuade clients with critical decision making.
• Be able to analyse complex problems and deliver insightful, practical, and sustainable solutions.
• Be skilled in facilitating and encouraging collaboration amongst team members.
• Be confident and effective in recognising and escalating potential issues during client assignments.
• Be able to consider the broader business context and implications and not just the immediate challenge or task in hand when advising clients.
• Be a flexible and proactive team player who can thrive in agile, fast-paced changing working environments.
• Be able to build lasting relationships and influence senior colleagues and clients from various backgrounds.

Requirements

Required Experience and Qualifications

• Minimum 8 years of experience in Organizational Change Management, including hands-on delivery of change impact assessment, stakeholder engagement, communications, training/adoption, and change measurement.
• Experience delivering OCM workstreams on transformation programs, ideally within a consulting environment.
• Working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition; exposure to AI-driven workforce transformation is a plus.
• Familiarity with AI-enabled learning and capability development approaches.
• Demonstrated ability to engage credibly and independently with client stakeholders on solution content.
• Experience supporting proposal development is an advantage.
• Change management certification (e.g., Prosci, CCMP, or equivalent) preferred.

Skills and Competencies

• Strong solution knowledge and the ability to translate frameworks into practical, client-ready deliverables.
• Confident, professional client-facing communication and relationship-building skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively both independently and as part of a team, including guiding junior colleagues.
• Strong written and creative communication skills for developing change materials.

Nature of Work and Ways of Working

This is a consulting role that requires comfort operating in fast-paced, high-stakes, and frequently ambiguous environments. Client priorities, project scopes, and timelines can shift quickly, requiring the Senior Consultant to adapt plans and ways of working while maintaining delivery quality. Success in this role requires strong personal resilience, flexibility, and the ability to sustain performance and sound judgment under pressure, while balancing hands-on delivery with ongoing client relationship management. The role may require travel to client sites and flexibility in working hours to meet client and project needs.

Benefits

Our ideal candidate will have

• Relevant professional experience, including, for example, previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to a large-scale project(s).
• Experience/knowledge of Core HR / Workforce Administration, Talent Management and Recruitment processes.
• Ability to provide consultancy services around employee experience and employee journeys in the People and Organisation space
• Experience implementing People solutions in technology-related project, as well as M&A and other complex project
• Excellent facilitation and communication skills.
• Experience in project and program management.
• Ability to work independently and manage a small team if required.
• Adapt to changes in workload, systems and processes with resilience and a positive attitude.
• Excellent organisational skills with the ability to create detail orientated plans documentation.
• Nice to have: Can fluently speak another language other than English.

Why Join Us?

We offer industry-leading compensation and benefits and full training and development opportunities to grow your career and achieve your ambitions for the right talent who wants to be part of a diverse team, innovation-driven practice, and a high-performance culture. Curious to learn more? We'd love to hear from you...

To learn more, please visit our website: https://www.infosysconsultinginsights.com/about/.

Desired Skills and Experience

• HR Transformation & Employee Experience
• Change Management
• Organisation Strategy (operating model, organisation design)
• Strategy Workforce Planning
• Agile Ways of Work
• Management Consulting