Principal IT Technologist

MYO Medtronic Malaysia Operations; Kulim; On-site; MYR 180,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan (MIP)

Work-life balance

Job summary

MYO Medtronic Malaysia Operations in Kulim is seeking a Principal Technical Analyst to unlock business value through IT capabilities and assets. The role coordinates with IT COEs, managed services, Global IT functions, business partners, and external vendors to support and manage the technical needs of the platform.

The ideal candidate will lead daily IT operations, manage escalations, drive KPIs, and translate global IT strategy into local execution while maintaining system health and compliant

Qualifications

• Computing degree or equivalent qualification with 7–9 years management experience.
• Practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
• Project leadership experience required.
• Fluent in Malay and English.

Responsibilities

• Lead daily IT operations and participate in Tier meetings to align with site priorities.
• Manage business and IT escalations, ensuring timely resolution and stakeholder communication.
• Oversee site-specific operational demands and drive delivery of KPIs.
• Ensure on-time, on-budget delivery of IT projects / product transfers and strategic programs with first-time quality.
• Support critical manufacturing applications in collaboration with Apps COEs (ERP, MES, Labelling, shop floor systems).
• Champion and support operational excellence efforts (Gemba, Kaizen, problem-solving).
• Translate global IT strategy into local execution plans aligned with site goals.
• Manage IT vendors, contracts, SOWs, and POs to ensure service quality and compliance as needed.
• Drive continuous improvement through standardized processes, KPIs, and the MPS framework.
• Maintain system health, infrastructure stability, and quality of IT services.
• Support the execution of the multi-year IT capability roadmaps.
• Leads change management initiatives aligning local execution with global IT strategy.

Education

Computing Degree or Relevant Qualification

Tools

Power BI

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life—a commitment that provides life-transforming technologies that treat more than 70 health conditions across cardiovascular, neuroscience, and surgical care. In 2025 our products and therapies treated more than 75M people — that’s two people every second of every hour, of every day. Together, we can change healthcare worldwide which is why we’re embarking on a new venture in Malaysia and want you to be a part the next generation of life-changing medical technology to patients worldwide by being a part of our next chapter of innovation in Malaysia.

Medtronic is intensely focused on creating a workplace environment which reflects our standing as the world’s top medical device company. The ideal candidate will have a passion for the patients we serve and an unrelenting commitment to our new venture in Malaysia.

The Principal Technical Analyst will help unlock business value through IT capabilities and assets. The role also coordinates with IT COEs, managed services, Global IT functions, business partners, and external vendors to support and manage the technical needs of the platform. The ideal candidate needs to be a collaborative leader who can effectively engage and communicate with a wide range of stakeholders across the organization.

Primary Responsibilities

• Lead daily IT operations and participate in Tier meetings to align with site priorities.
• Manage business and IT escalations, ensuring timely resolution and stakeholder communication.
• Oversee site‑specific operational demands and drive delivery of KPIs.
• Ensure on‑time, on‑budget delivery of IT projects / product transfers and strategic programs with first‑time quality.
• Support critical manufacturing applications in collaboration with Apps COE’s (ERP, MES, Labelling, shop floor systems).
• Champion and support operational excellence efforts (Gemba, Kaizen, problem‑solving).
• Translate global IT strategy into local execution plans aligned with site goals.
• Manage IT vendors, contracts, SOWs, and POs to ensure service quality and compliance as needed.
• Drive continuous improvement through standardized processes, KPIs, and the MPS framework.
• Maintain system health, infrastructure stability, and quality of IT services.
• Support the execution of the multi‑year IT capability roadmaps.
• Leads change management initiatives aligning local execution with global IT strategy.

Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms. Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management. Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.

Required Qualifications

• Computing Degree or Relevant Qualification with 7-9 years management experience.
• Advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
• Practical knowledge in leading and managing the execution of processes, projects and tactics within one job area.
• Project leadership experience required.
• Fluent in Malay and English.

Preferred Qualifications

• Experience with enterprise manufacturing applications (MES, ERP, Labelling, Quality, Maintenance.)
• Background in regulated environments (e.g., FDA, GMP, ISO)
• Experience in IT ownership for Product Transfer activities.
• Financial acumen, including IT budget oversight.
• Proven leadership of strategic IT projects and cross‑functional initiative.
• Strong people management and team leadership skills.
• Ability to lead cross‑functional and on‑site teams with a focus on growth and engagement.
• Strong skills in project planning, portfolio, and resource management.
• Hands‑on incident management and root cause analysis (RCA) execution.
• Experience in IT business continuity and disaster recovery within mfg environment.
• Ability to manage vendors and service providers.
• Exposure to Lean, Six Sigma, or continuous improvement practices.
• Strong communication skills in multicultural, global environments.
• Experience with Agile or hybrid project delivery model.
• Proficiency in analytics tools such as Power BI or similar.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Competitive Salary and flexible Benefits Package.
• Short‑term incentive called the Medtronic Incentive Plan (MIP).
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• We offer work life balance and various benefits (not specified).

Our Commitment to Diversity and Inclusion

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For further information about the E‑Verify program, please click here.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.