Premier Centre Lead: Sales, Service & Risk Ops

OCBC; Miri; On-site; MYR 60,000 - 90,000; Full time

Job summary

OCBC in Miri, Malaysia, is seeking a Branch Manager to lead the Premier Centre sales and service teams. You will drive revenue targets, promote Financial Journeys, and ensure high quality customer interactions.

The role emphasizes staff development, recruitment, productivity, and strict compliance with regulatory standards. Responsibilities include optimizing sales processes, maintaining low attrition, and passing internal and external audits.

Qualifications

• Requires degree in banking and finance, accounting or business administration.
• Strong written and verbal communication skills.
• Good understanding of banking law and practices.

Responsibilities

• Effectively manage branch resources to meet sales targets and service standards.
• Lead the Branch Sales and Sales Support Team for Premier Centre to achieve branch revenue targets.
• Promote usage of sales methodology and Financial Journeys to reach targets.
• Develop staff competencies and sales & service qualities.
• Increase staff productivity and reduce attrition through recruitment and coaching.
• Optimize customer interaction tools to deliver sales results.
• Ensure branch compliance with statutory and regulatory requirements and pass audits.

Skills

Leadership

Communication

Education

Degree in banking/finance or business administration

Job description

OCBC in Miri, Malaysia, is seeking a Branch Manager to lead the Premier Centre sales and service teams. You will drive revenue targets, promote Financial Journeys, and ensure high quality customer interactions.

The role emphasizes staff development, recruitment, productivity, and strict compliance with regulatory standards. Responsibilities include optimizing sales processes, maintaining low attrition, and passing internal and external audits.