Policy Change & Servicing Manager

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zurich 56 Company Ltd is hiring a Policy Servicing Manager (Policy Changes & Conservation) in Kuala Lumpur, Malaysia. You will oversee daily servicing tasks, ensuring timely processing of policy changes, conservation-related transactions, and adherence to benchmarks and deadlines.

The role involves supervising the end-to-end servicing workflow, quality assurance, and collaboration with cross-functional teams to support regulatory compliance and continuous improvement initiatives.

Responsibilities

• Supervise daily policy servicing requests ensuring compliance with internal procedures and service standards.
• Oversee processing of Nomination/Hibah/Wasi, Assignment, and other servicing actions.
• Ensure timely completion of transactions within deadlines and regulatory requirements.
• Lead quality assurance sampling and update monthly reports.
• Collaborate with cross-functional stakeholders to support operational objectives.
• Participate in system enhancements, UAT, digitalization, and business transformation projects.

Skills

Policy servicing

Regulatory compliance

Process improvement

Job description

Zurich 56 Company Ltd is hiring a Policy Servicing Manager (Policy Changes & Conservation) in Kuala Lumpur, Malaysia. You will oversee daily servicing tasks, ensuring timely processing of policy changes, conservation-related transactions, and adherence to benchmarks and deadlines.

The role involves supervising the end-to-end servicing workflow, quality assurance, and collaboration with cross-functional teams to support regulatory compliance and continuous improvement initiatives.