Planning and Customer Fulfillment Manager

PW1421 AERO SERVICE TECHNOLOGIES MALAYSIA SDN. BHD.; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Aero Service Technologies Malaysia is seeking a Planning and Customer Fulfillment Manager to supervise production scheduling and ensure customer fulfillment aligns with SQDP standards. The role requires coordinating with manufacturing, sales, and logistics to optimize plans and meet customer requirements.

You will monitor inventory, track KPIs, and drive continuous improvement while serving as the main point of contact for customer inquiries. Port Klang-based, on-site role with growth potential.

Qualifications

• Bachelor's degree in business administration, operations management or related field.
• At least three years of experience in production planning or customer fulfillment in manufacturing or service environments.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both written and oral.

Responsibilities

• Develop and manage production schedules to ensure efficient use of resources and timely delivery of products.
• Oversee customer order processing to ensure accurate and timely fulfillment.
• Monitor inventory levels and coordinate with supply chain to ensure availability of materials.
• Collaborate with manufacturing, sales, and logistics to align plans with objectives and customer requirements.
• Establish and track KPIs to evaluate planning and fulfillment performance.
• Identify opportunities for process improvements and implement efficiency initiatives.
• Serve as the primary contact for customer inquiries and communications.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Education

Bachelor's degree in business administration, Operations Management or related field

Job description

Job Description Summary Job Description Role Description: Aero Service Technologies Malaysia is seeking a skilled Planning and Customer Fulfillment Manager to join our team at the Port Klang (Selangor) facility. This critical role involves managing production planning and ensuring customer fulfillment aligns with our Safety, Quality, Delivery, and People (SQDP) standards. The Planning and Customer Fulfillment Manager will coordinate with various departments to optimize schedules and ensure high-level customer satisfaction.

Key Responsibilities

• Production Planning: develop and manage production schedules to ensure efficient use of resources and timely delivery of products.
• Customer Fulfillment: oversee customer order processing to ensure accurate and timely fulfillment of orders, maintaining high customer satisfaction levels.
• Inventory Management: monitor inventory levels and work with supply chain teams to ensure adequate stock and materials are available.
• Cross-functional Coordination: collaborate with manufacturing, sales, and logistics teams to align production plans with business objectives and customer requirements.
• Performance Monitoring: establish and track key performance indicators (KPIs) to evaluate the effectiveness of planning and fulfillment processes.
• Continuous Improvement: identify opportunities for process improvements and implement strategies to enhance efficiency and customer service.
• Communication: serve as the primary point of contact for customer inquiries and concerns, ensuring clear and effective communication.

Required Qualifications

• Bachelor's degree in business administration, Operations Management or a related field.
• At least three years of experience in production planning or customer fulfillment roles within a manufacturing or service environment.
• Strong leadership and interpersonal skills.

Desired Characteristics

• Previous experience in aeroderivative turbine operations is considered a plus.
• Proven ability to develop and implement efficient planning and fulfillment strategies.
• Strong problem-solving skills and attention to detail.
• Effective communication skills, both oral and written.
• Ability to work collaboratively in a cross-functional team environment.

About Us

Aero Service Technologies Malaysia is an emerging company with solid experience in overhauling aeroderivative turbines. Our Port Klang facility aims to become a center of excellence for aeroderivative components repair in the APAC Region, dedicated to innovation and operational excellence. We seek motivated candidates who wish to contribute to our ambitious goals and be part of a dynamic team.

Equal Opportunity Employer

Aero Service Technologies Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. Safety is our top priority, and we are dedicated to maintaining a safe workplace for all employees.

Additional Information Relocation Assistance Provided

No

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