Pharmacist Leader: Patient Care & Team Excellence

Health Lane Family Pharmacy Sdn. Bhd.; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Opportunities to climb the corporate L

Long service awards

Healthcare medical allowances

Performance bonus

Coaching for beginners

Staff purchase discount

Job summary

Health Lane Family Pharmacy Sdn. Bhd.

in Malaysia seeks a Pharmacist to lead the outlet team, drive KPI achievement, protect brand integrity, and efficiently manage stock to minimise waste and short expiry items. You will deliver professional health consultations, recommend suitable supplements, build lasting customer relationships, handle complaints per policy, ensure SOP compliance, and coach staff to sustain high service standards.

Qualifications

• Bachelor’s or Master’s degree in Pharmacy (or equivalent).
• Registered with the Pharmacy Board of Malaysia.
• Strong communication, leadership and interpersonal skills.
• Pleasant, customer-friendly personality.

Responsibilities

• Lead the outlet team to meet KPIs and protect brand integrity.
• Handle staff management and develop/train staff for health advice quality.
• Recruit, develop, and retain outlet staff; ensure ongoing learning.
• Manage stock and monitor inventory and expiry to minimise returns.
• Provide professional consultation and health advice; recommend supplements/products.
• Build long-term relationships with customers and handle complaints per policy.
• Ensure outlet operations meet SOPs and regulatory standards; assist with admin tasks.

Skills

Communication skills

Leadership

Interpersonal skills

Customer-friendly

Positive attitude

Education

Bachelor's/Master's in Pharmacy

Job description

Health Lane Family Pharmacy Sdn. Bhd.

in Malaysia seeks a Pharmacist to lead the outlet team, drive KPI achievement, protect brand integrity, and efficiently manage stock to minimise waste and short expiry items. You will deliver professional health consultations, recommend suitable supplements, build lasting customer relationships, handle complaints per policy, ensure SOP compliance, and coach staff to sustain high service standards.