People Delivery Partner SEA

Global Payments Inc.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Global Payments Inc. is seeking a People Delivery Partner SEA to join the People, Culture and Change (PCC) team.

You will deliver HR support across Malaysia, Singapore and Thailand, ensuring a compliant and employee-centric experience throughout the lifecycle. The role requires 5–10 years in HR Generalist roles, experience in SEA markets, strong stakeholder management, and proficiency with HR systems such as Workday.

Qualifications

• 5–10 years of experience in HR Generalist roles.
• Experience supporting employees and managers across SEA markets (Malaysia, Singapore, Thailand).
• Strong stakeholder management and communication skills.
• Proficient in HR systems such as Workday.

Responsibilities

• Deliver HR support across the employee lifecycle for SEA employees and managers.
• Partner with PCC and business stakeholders to deliver processes accurately and compliantly.
• Provide guidance on HR policies, onboarding, offboarding, and data changes.
• Drive process improvements and HR system enhancements.
• Serve as local PCC contact for employee relations and escalate complex cases.
• Collaborate with managers on performance, engagement, workforce planning and organizational changes.
• Ensure compliance with local employment laws and company policies.

Skills

HR Generalist

Tools

Workday

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a People Delivery Partner SEA to join our ever-evolving People, Culture and Change (PCC) team and help shape the future of global commerce.

What You'll Own

• Deliver exceptional HR support across the employee lifecycle for employees and managers in Malaysia, Singapore and Thailand, helping to deliver a consistent, compliant, and employee-centric experience throughout the employee lifecycle.
• Partner with key stakeholders across the PCC function and the broader business to deliver people processes accurately, efficiently, and in compliance with local requirements.
• Provide guidance on HR policies, procedures, and employee lifecycle matters - including onboarding, offboarding, leave administration, and employee data changes, while connecting employees and managers with the appropriate subject matter experts and support teams as needed.
• Drive operational excellence by identifying process improvement opportunities, leveraging HR systems, and supporting continuous improvement initiatives.
• As local PCC contact for employee relations matters, including performance concerns, grievances, policy interpretation, and workplace issues, escalating complex cases where appropriate.
• Partner with managers to provide practical HR advice on people matters including performance management, employee engagement, workforce planning, and organizational changes.
• Ensure compliance with local employment legislation and company policies, proactively identifying and mitigating people-related risks.
• Deliver and support the delivery of global, regional, and country-specific people initiatives and programs, including employee engagement, wellbeing, culture, talent, and organizational change activities, as well as people manager briefings, focus groups, and workshops.

What You’ll Bring

• 5 – 10 years of experience in HR Generalist roles supporting end-to-end employee lifecycle processes.
• Prior experience supporting employees and managers across SEA markets (i.e., Malaysia, Singapore, and Thailand), with a strong understanding of local employment practices and statutory requirements, is essential.
• Proven ability to thrive in a fast-paced, highly matrixed environment, effectively managing multiple priorities and stakeholders across regional and global teams.
• Strong stakeholder management, communication, and problem-solving skills, with a customer-centric mindset and the ability to build effective relationships across all levels of the organization.
• Experience utilizing HR systems (e.g. Workday) to support efficient people processes, reporting, and data-driven decision-making.
• Experience supporting HR transformation initiatives, poor performance management, organizational change, process optimization, or global and regional people programs will be an added advantage.

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.