Payroll Manager

Genpact; Petaling Jaya; Presencial; MYR 150.000 - 210.000; Jornada completa

Descripción de la vacante

Genpact Ltd. in Malaysia is seeking a Manager, HRO (Payroll & Timekeeping) to oversee end-to-end payroll operations, timekeeping, and data integrity. You will collaborate with business partners to ensure accurate, timely processing and compliance with local regulations.

You will lead a service delivery team, drive process improvements, and coordinate with payroll vendors and IT systems like Workday and ServiceNow. Strong communication in English and experience in HRO are essential for success.

Formación

• Excellent verbal, written, presentation and interpersonal skills in English.
• Exposure to Transition of a new HRO process.
• Should have E2E knowledge with work experience in HRO.
• HR skillset and experience – Intermediate. Knowledge of Workday.

Responsabilidades

• Oversee end-to-end payroll and timekeeping operations.
• Ensure data accuracy and regulatory compliance.
• Collaborate with stakeholders to align processes with business needs.
• Lead case and query management for Tier 1–2.
• Coordinate with vendors and IT for systems like Workday.
• Manage governance, reporting, and service levels.
• Escalate complex issues and drive continuous improvements.

Conocimientos

English

Workday

HRO processes

Stakeholder management

Educación

PGDBM / HR certification

Herramientas

Workday

ServiceNow

Descripción del empleo

With a startup spirit and 145,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager, HRO (Payroll & Timekeeping)

Responsibilities

• Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management.
• Identify, implement & oversee process improvements to ensure efficient and accurate data processing.
• Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
• Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives.
• Serve as an escalation point of contact.
• Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
• Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery.
• Serve as an escalation point of contact.
• Escalate and handover Tier 3 queries to CoE or HRBP
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Case management and case triaging inc. update case status on ServiceNow (or any replacement tool)
• Review & audit employee portal content and provide required support to ensure right content is updated on the portal.
• Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs)
• Continuously identify and analyse opportunities for process improvement and BD Client service enhancements, ensuring collaboration with internal and external partners
• Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyse appropriate metrics and data.
• Forecast staffing needs and manage team scheduling.
• Deep understanding of quality & compliance to local laws & regulations is a must requirement.
• Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model.
• Support and drive team productivity and process efficiency.
• Acquire basic understating of country HR laws, policy, regulations, processes, and data privacy will be added advantage.
• Deep understanding of quality & compliance to local laws & regulations is necessary requirement.

Ensure noise free operation for below activities:

• Submit new hire payroll set up documents to payroll provider
• Gather pre-payroll data inputs for earnings and deductions and submit to payroll provider
• Collate and submit time and attendance data to payroll vendor
• Collect employee changes (personal, organization, comp) impacting payroll and submit to payroll provider (in case of no interface with Workday)
• Resolve issues and correct errors for interface files
• Manage and support tier 2 queries with respect to payroll issues
• Manage and support tier 2 queries with respect to time and absence issues
• Collaborate with payroll vendors to close gross to net activities
• Validate reconciled files and amend data if required
• Review and address payroll issues escalated to the BD HR team if Supplier’s tier 1 and tier 2 teams cannot resolve (or escalation is required per BD Policies)
• Sign-off on final payroll prior to such payroll being initiated
• Manage relationship with all Governmental Authorities relating to payroll
• Manage relationship with payroll and time HR Third Parties
• Process adjustments and additional payments (including reversals, corrections, and severance payments, stocks and equity)
• Collaborate with payroll vendor to process any off-cycle payrolls
• Process year-end tax statements
• Produce tax reporting, filings and corrections
• Provide or cause to be provided tax filing services, consultation and advise on legislation changes with respect to payroll tax
• Gather and process garnishments and court orders
• Manage unclaimed disbursements and returned payments
• Manage payroll and timekeeping debt collection
• Manage expat compensation collection and recording
• Update holiday / PTO balances and accruals
• Complete historical time corrections and correct time data
• Audit and govern security within payroll/time Systems
• Complete year end / year begin setup activities in payroll and time Systems
• Support the Year End / Year Begin process as requested by BD
• Administer PTO balances, floating holidays, allowances, payout and recollection
• Provide payroll and time reporting
• Perform payroll and time audits and reconciliation
• Oversee payroll and time audits

Qualifications we seek in you!

Minimum Qualifications

• Excellent verbal, written, presentation and interpersonal skills in English
• Exposure to Transition of a new HRO process
• Should have E2E knowledge with work experience in HRO
• HR skillset and experience – Intermediate. Knowledge of Workday

Preferred Qualifications/ Skills

• Workday
• PGDBM / Relevant certification in HR will be preferred.
• Experience in Workday & ServiceNow
• Green belt/ Lean Six sigma certified would be preferred.
• Relevant experience in Local HRO domain
• Excellent soft skills to deal with the sensitive employee grievances or relations.
• Excellent verbal, written, presentation and interpersonal skills in English.

Qualifications we seek in you!

Minimum Qualifications

• Excellent verbal, written, presentation and interpersonal skills in English.
• Relevant experience in talent acquisition and total rewards.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.