HR Project Delivery Manager

G-P; Malaysia; Remote; MYR 368,000 - 491,000; Full time

Benefits offered by this job

Paid parental leave

Flexible time off

Spending accounts

Medical insurance

Dental insurance

Vision insurance

Sabbatical after 5 years

Job summary

G-P is seeking a Forward Deployed Operations Manager to lead enterprise onboarding across multiple countries. You will sit at the intersection of enterprise project management, global employment compliance, and operational delivery to ensure smooth expansions and long-term customer success.

Responsibilities include end-to-end onboarding, serving as the primary operational partner for enterprise POCs, coordinating internal teams, and driving risk mitigation and platform adoption in a high-touch,

Qualifications

• 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally in EOR, Payroll, Global HR Tech, or SaaS.

Responsibilities

• Own end-to-end, multi-country EOR onboarding programs from HR Operations perspective for enterprise clients.
• Serve as primary operational partner for enterprise Customer POCs during project implementation.
• Coordinate with internal HR Ops regional teams and Sales to align resources.
• Navigate international labor laws, visa/immigration requirements, benefits administration, and localized contracts.
• Translate in-country operational nuances into clear action plans while adhering to local regulations.
• Identify and resolve blockers, regulatory risks, and payroll delays across jurisdictions.
• Partner with Customer Success Managers to bridge delivery with account growth.
• Drive platform adoption and white-glove onboarding for international employees.
• Escalate and resolve complex operational inquiries quickly.
• Document and refine implementation playbooks and scalable workflows.
• Feed enterprise requirements back into the roadmap with Product/Engineering.

Skills

Enterprise onboarding

Global employment knowledge

Enterprise project management

Client-facing leadership

Problem solving

Job description

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months - streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the role:
As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model.

The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery - ensuring seamless global expansions and long-term customer satisfaction.

What you will do:

Enterprise Implementation & Project Management

• End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.
• Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation,.
• Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution

Global Compliance & Operational Delivery

• Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contract - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs
• Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.
• Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.

Customer Relationship & Activation

• Customer Success Partnership: Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.
• Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.
• Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.

Operational Scaling & Process Improvement

• Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.
• Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.

What we’re looking for:
Minimum requirements

• Relevant Experience: 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally within the EOR, Payroll, Global HR Tech, or SaaS space.
• Domain Knowledge: Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).
• Enterprise Project Management: Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).
• Client-Facing Presence: Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies.
• Problem-Solving Skills: Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Preferred requirements

• Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).
• International work experience across EMEA, LATAM, or APAC regions.

Core Competencies & KPIs

Core Competencies

• Stakeholder Orchestration: Keeping clients, local ops, and CSMs aligned on timeline and scope.
• Operational Agility: Unblocking localized compliance hurdles quickly without compromising governance.
• Time-to-Activation / Speed-to-Onboard: Minimizing the cycle time from contract signing to employee active state.
• Customer Satisfaction (CSAT / NPS): High satisfaction scores during the onboarding and implementation phase.
• Implementation Accuracy: Zero compliance or payroll setup errors during the first pay run.
• Account Retention & Expansion Readiness: Smooth handoff to CSMs with fully activated platform usage.

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

• Sales Roles: This position is eligible for a commission structure in addition to base salary.
• Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

Individuals residing, or applying to work, in the United States: California or Philadelphia,Pennsylvania,please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance , and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster . Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at [e-mail].

Demographic Questions

We monitor the ethnicity and gender of our job applicants and employees to demonstrate our commitment to a policy of equal employment opportunity by recruiting, hiring, training, compensating, disciplining, and promoting employees without regard to race, color, age, religion, sex, national origin, disability, sexual orientation, gender expression, or any other basis protected by law. Completing this survey is completely voluntary and refusal to provide it will not subject you to any adverse employment treatment. If you choose to complete this survey, your responses may be used in aggregate to identify areas of improvement in our hiring process or thereafter. The information obtained will be kept confidential.