Payment Support Specialist (Detail-Oriented, 24/7 Shifts)

Freelancing; Malaysia; Remote; MYR 33,480 - 55,800; Full time

Job summary

A global service provider is looking for an enthusiastic Customer Support Administrator in Malaysia. You will be responsible for processing financial transactions, ensuring accuracy, and supporting day-to-day workflows. The ideal candidate has strong communication skills, a meticulous approach, and thrives in a fast-paced environment. Familiarity with tools like Slack and Discord is a plus. This role includes evening and overnight shifts based on Central European Time, ensuring a dynamic work experience.

Qualifications

• Excellent communication skills in English are essential.
• A meticulous and thorough approach to tasks is required.
• Strong analytical skills for resolving payment-related issues are needed.

Responsibilities

• Process incoming and outgoing payments accurately.
• Verify transaction details before finalizing payments.
• Support customer support agents by resolving payment-related issues.

Skills

Excellent verbal and written communication skills in English

Meticulous and precise approach to tasks

Strong analytical and numeric skills

Ability to thrive in a fast-paced environment

Collaborative mindset

Tools

Slack

Discord

Job description

A global service provider is looking for an enthusiastic Customer Support Administrator in Malaysia. You will be responsible for processing financial transactions, ensuring accuracy, and supporting day-to-day workflows. The ideal candidate has strong communication skills, a meticulous approach, and thrives in a fast-paced environment. Familiarity with tools like Slack and Discord is a plus. This role includes evening and overnight shifts based on Central European Time, ensuring a dynamic work experience.