Global Support Specialist — Night Shift Client Care

Women in Payments; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

HSBC in Kuala Lumpur seeks a night-shift General Processing professional for Markets and Securities Services to deliver high-quality processing within SLAs, build rapport with clients, resolve inquiries, and maintain procedures. You will work independently and in teams to complete tasks on time while contributing to service quality and productivity.

The role requires English fluency, strong numerical skills, basic computer knowledge, and flexibility to work night shifts.

Qualifications

• English fluency is required for client communications.
• Ability to learn procedures quickly and transfer knowledge.
• Strong numeric literacy and data interpretation.
• Basic computer skills and MS Office proficiency.

Responsibilities

• Provide high quality processing service within SLAs.
• Build rapport and resolve customer inquiries professionally.
• Acquire and update knowledge on procedures related to processes.
• Process work per line management or customer requests.
• Work independently, complete tasks within timeframes.
• Help improve customer service and productivity.
• Participate in team meetings to promote team spirit.
• Maintain internal control standards and address audits.
• Implement the Group Compliance Policy as applicable.

Skills

English fluency

Numerical data interpretation

Adaptability

Multi-tasking

Rapport building

Education

Postgraduate diploma/degree in accounting/finance/management/business administration

Job description

HSBC in Kuala Lumpur seeks a night-shift General Processing professional for Markets and Securities Services to deliver high-quality processing within SLAs, build rapport with clients, resolve inquiries, and maintain procedures. You will work independently and in teams to complete tasks on time while contributing to service quality and productivity.

The role requires English fluency, strong numerical skills, basic computer knowledge, and flexibility to work night shifts.