Patient Journey Architect — Impact Healthcare

F. Hoffmann-La Roche AG; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Roche Malaysia invites a Patient Journey Partner to be embedded in the local healthcare ecosystem, driving improvements in patient outcomes and sustainable growth. You will connect commercial excellence, scientific engagement, and market access strategies within an agile, cross-functional team.

You will collaborate with Medical Affairs, Access and Customer Experience while designing educational programs and digital activation activities to drive adoption of healthcare innovations.

Qualifications

• Educational Background: You hold a University Degree in Life Sciences, Pharmacy, Business, Economics, or a related field. An advanced degree (e.g., Master's, MBA) is an advantage.
• Relevant Experience: You bring at least 3 to 5 years of experience engaging healthcare professionals in roles such as Key Account Manager, Product/Brand Manager, Medical Science Liaison, or Customer Experience Lead.
• Healthcare Market Insight: You possess a strong understanding of healthcare account management, commercial strategies, and patient journey optimization in Malaysia.
• Collaborative Leadership: You bring a proven ability to lead and orchestrate cross-functional teams without formal authority, driving alignment toward shared goals.
• Language & Digital Savvy: You are fluent in the local language and have strong professional English skills for cross-regional collaboration. You are comfortable utilizing digital engagement tools and agile ways of working.

Responsibilities

• Drive strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas.
• Cultivate ecosystem partnerships with Key Opinion Leaders, healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors.
• Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies.
• Orchestrate cross-functional support with Medical Affairs, Access, and Customer Experience teams to deliver cohesive solutions.
• Activate educational initiatives with customer engagement events, scientific programs, and digital activation activities.
• Champion sustainable operations by managing allocated budgets and embedding agile methodologies and digital tools.

Skills

Growth mindset

Autonomy

Agile methodologies

Digital engagement tools

Cross-functional collaboration

Active listening

English proficiency

Malay language

Education

University Degree in Life Sciences, Pharmacy, Business, Economics

Advanced degree (e.g., Master's, MBA)

Job description

Roche Malaysia invites a Patient Journey Partner to be embedded in the local healthcare ecosystem, driving improvements in patient outcomes and sustainable growth. You will connect commercial excellence, scientific engagement, and market access strategies within an agile, cross-functional team.

You will collaborate with Medical Affairs, Access and Customer Experience while designing educational programs and digital activation activities to drive adoption of healthcare innovations.