Patient Care & Experience Liaison

Bandar Dato’ Onn Specialist Hospital; Malaysia; On-site; MYR 29,000 - 42,000; Full time

Job summary

KPJ Healthcare Berhad seeks a Customer Care Assistant to support the CCX functions and ensure high-quality patient service across the organization. You will greet patients, manage information requests, and coordinate with clinical and non-clinical staff to achieve seamless service delivery.

The role emphasizes confidentiality, safety compliance, and active participation in quality standards and continual improvement initiatives.

Qualifications

• SPM with nursing and Public Relations is required.
• 1–2 years of experience in Customer Service is preferred.
• Strong interpersonal and communication skills with fluent English.

Responsibilities

• Greet and assist patients/customers, maintaining confidentiality and coordinating with staff.
• Handle inquiries via written, verbal, and telephone communications with prompt service.
• Adhere to OSH Act, wear PPE, and comply with safety instructions.
• Follow Baby Friendly steps and support patient safety goals per policies.
• Participate in ISO 9001/14001/OHSAS 18001 and PSG compliance.
• Review and apply PDPA personal data protection policies.
• Contribute to continual service improvement and respond to new services.
• Perform other duties as required by management to meet shareholders' and customers' expectations.

Skills

Interpersonal skills

Communication

English proficiency

Education

SPM with nursing and Public Relations

Tools

Microsoft Windows

Job description

KPJ Healthcare Berhad seeks a Customer Care Assistant to support the CCX functions and ensure high-quality patient service across the organization. You will greet patients, manage information requests, and coordinate with clinical and non-clinical staff to achieve seamless service delivery.

The role emphasizes confidentiality, safety compliance, and active participation in quality standards and continual improvement initiatives.