CUSTOMER CARE, CORPORATE COMMUNICATION

Bandar Dato’ Onn Specialist Hospital; Malaysia; On-site; MYR 29,000 - 42,000; Full time

Job summary

KPJ Healthcare Berhad seeks a Customer Care Assistant to support the CCX functions and ensure high-quality patient service across the organization. You will greet patients, manage information requests, and coordinate with clinical and non-clinical staff to achieve seamless service delivery.

The role emphasizes confidentiality, safety compliance, and active participation in quality standards and continual improvement initiatives.

Qualifications

• SPM with nursing and Public Relations is required.
• 1–2 years of experience in Customer Service is preferred.
• Strong interpersonal and communication skills with fluent English.

Responsibilities

• Greet and assist patients/customers, maintaining confidentiality and coordinating with staff.
• Handle inquiries via written, verbal, and telephone communications with prompt service.
• Adhere to OSH Act, wear PPE, and comply with safety instructions.
• Follow Baby Friendly steps and support patient safety goals per policies.
• Participate in ISO 9001/14001/OHSAS 18001 and PSG compliance.
• Review and apply PDPA personal data protection policies.
• Contribute to continual service improvement and respond to new services.
• Perform other duties as required by management to meet shareholders' and customers' expectations.

Skills

Interpersonal skills

Communication

English proficiency

Education

SPM with nursing and Public Relations

Tools

Microsoft Windows

Job description

SUMMARY OF DUTIES

To assist Customer Care & Experience (CCX) functions in providing a complete Customer Care & Experience (CCX) Services.

JOB RESPONSIBILITIES

• 1. Envoy Functions: Greet and offers assistance to patients / customers who require help; Keeps confidentiality of patients' personal and medical history; Works closely with Consultants & staff (clinical & non-clinical) to ensure smooth coordination and continuous communication to meet patients' needs; Report to Head of Service for any malfunction of machine / equipment; Delivers accurate information and efficient service in answering requests, providing information and resolving issues on services for customers; Provides prompt personalised service to all inquiries (written, verbal & telephone) and feedback from customers.
• 2. OSH Act & Regulations 1994: Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994; To take responsibility to carry at work for the safety of yourself and other persons; To cooperate with your employer or any other person in the discharge of any duty; To wear or use any protective equipment or clothing provided by the employer; To comply with any instruction or measure on occupational safety and health.
• 3. Baby Friendly Concept: Responsible and accountable to adhere to the steps of successful breastfeeding as requirement.
• 4. Patient Safety Goal: Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety; Ensure the policies on Patient and Family's Rights are addressed at all times.
• 5. Integrated Management System: Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, ISO 14001, OHSAS 18001, ISO 14001:2015, Malaysian Hospital Accreditation Standards and PSG.
• 6. PDPA Act 2010: To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
• 7. Participate actively in any other new service that is introduced; Ensure produce better result and Continual Improvement in delivering service to customers.
• 8. To perform other duties as and when required by the management; Produce outcome within the expectation of the shareholder and customers.

JOB REQUIREMENTS

• Education: SPM Preferably with relevant experience related to nursing and Public Relations.
• Experience: 1 or 2 years experience in Customer Service.
• Good interpersonal, communication skill and fluent in both spoken and written English.
• Working with less supervision, Nature, independent with a strong sense of self-initiative and motivation.
• Good interpersonal, communication skill and fluent in both spoken and written English.
• IT literate with knowledge of Microsoft Windows.

ABOUT KPJ

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.