Parts Clerk

TCIM; West Coast Division; On-site; MYR 48,000 - 72,000; Full time

Job summary

TCIM Sdn Bhd in Malaysia is seeking a Parts Executive / Parts Department Supervisor to oversee daily operations of the parts department, including inventory management, procurement, and order processing. You will ensure part availability through effective planning and supplier management, while enhancing service quality via customer feedback.

The role requires a Diploma or Bachelor's degree in business administration or related field, at least 2 years of experience, and strong Excel/inventory

Qualifications

• Diploma or Bachelor's degree in business administration or related field.
• Minimum 2 years of working experience.
• Competent in Microsoft Excel and Inventory management.
• Proven experience in sales, customer service, or management.
• Strong leadership and communication skills.
• Proficiency in relevant software applications.
• Knowledge of parts inventory management and procurement processes.
• Malay and English reading/writing skills advantageous.
• Positive learning attitude is beneficial.

Responsibilities

• Day-to-day operations: Oversee the daily activities of the parts department, including inventory management, order processing, and customer service.
• Resource allocation: Ensure efficient use of resources, including personnel, equipment, and supplies.
• Problem-solving: Address any operational issues or challenges that may arise.
• Customer service: Provide excellent customer service, including prompt responses to inquiries and efficient order fulfillment.
• Complaint resolution: Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Customer feedback: Gather customer feedback and use it to improve products and services.
• Inventory management: Maintain accurate and up-to-date inventory records.
• Stock control: Monitor stock levels to ensure adequate supply and minimize stockouts.
• Purchasing: Source and procure parts from suppliers, ensuring competitive pricing and quality.
• Vendor management: Manage relationships with suppliers and negotiate favorable terms.

Skills

Excel

Inventory management

Leadership

Communication

Sales

Customer service

Management

Software applications

Education

Diploma or Bachelor's degree in business administration or related field

Tools

Inventory management software

ERP systems

MS Office

Job description

The Parts Executive / Parts Department Supervisor oversees the daily operations of the Parts Department, including inventory management, stock control, procurement, order processing, and customer service. The role ensures the availability of parts through effective inventory planning, supplier management, and timely procurement while maintaining accurate inventory records. The incumbent is also responsible for resolving customer inquiries and complaints, improving service quality through customer feedback, and ensuring smooth departmental operations through efficient resource management.

Key Responsibilities

Day-to-day operations: Oversee the daily activities of the parts department, including inventory management, order processing, and customer service.

Resource allocation: Ensure efficient use of resources, including personnel, equipment, and supplies.

Problem-solving: Address any operational issues or challenges that may arise.

Customer service: Provide excellent customer service, including prompt responses to inquiries and efficient order fulfillment.

Complaint resolution: Handle customer complaints and resolve issues in a timely and satisfactory manner.

Customer feedback: Gather customer feedback and use it to improve products and services.

Inventory management: Maintain accurate and up-to-date inventory records.

Stock control: Monitor stock levels to ensure adequate supply and minimize stockouts.

Purchasing: Source and procure parts from suppliers, ensuring competitive pricing and quality.

Vendor management: Manage relationships with suppliers and negotiate favorable terms.

Job Requirement

Diploma or Bachelor's degree in business administration or related field.

Minimum 2 years of working experience.

Possesses competent skills/ knowledge, particularly in Microsoft Excel and Inventory Management.

Proven experience in sales, customer service, or management

Strong leadership and communication skills

Proficiency in relevant software applications

Knowledge of parts inventory management and procurement processes.

Being able to speak, read, and write in Malay and English will be advantageous.

Maintaining a positive learning attitude will be beneficial.

TCIM Sdn Bhd, a key member of the Tan Chong Group, is a premier provider of material handling and heavy industrial equipment across Malaysia. With decades of industry experience, we specialize in complete machinery solutions, including high-quality forklift sales, flexible short-term and long-term equipment leasing, and full aftersales support. Our technical capabilities include scheduled preventive maintenance, complete fleet repairs, and rapid supply of genuine replacement parts. At TCIM, we are dedicated to driving operational excellence and maximizing uptime, serving as a trusted long-term equipment partner for industrial businesses nationwide.