Partner Relations Manager

Private Advertiser; Kuala Lumpur; Hybrid; MYR 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working mode

Competitive salary package

Commission-based structure

Training and learning opportunities

Dynamic team

Medical benefit

Company activities

Career growth

Job summary

Private Advertiser in Malaysia is seeking a driven Partner Relations Specialist to strengthen relationships with partners, resolve issues, and drive growth. You will analyse usage trends, gather feedback, and coordinate with internal teams to enhance service delivery.

You will develop retention strategies, identify upsell opportunities, and contribute to market research and proposal development. The role offers hybrid work and competitive compensation with training opportunities and a

Qualifications

• BSc Degree in Finance, Economics, Marketing or Business-related field.
• Experience in Business Development, Sales or Account Management in financial services is an advantage.
• Fluent in Bahasa Malaysia & English; Mandarin is a huge advantage.
• Excellent organisational and analytical skills.
• Confident, persuasive and ambitious; self-motivated.

Responsibilities

• Serve as the primary contact for Partners, building and maintaining long-term relationships.
• Address Partner concerns and resolve issues; escalate when needed.
• Gather Partner feedback and use insights to improve service delivery.
• Coordinate with internal teams to ensure smooth operations.
• Analyse Partner behaviour to identify upsell, cross-sell and customization opportunities.
• Monitor Partner satisfaction KPIs and identify areas for improvement.
• Identify new partnership opportunities through market research and lead generation.
• Develop Partner retention strategies to maximise lifetime value.

Skills

Communication

Business Development

Sales

Account Management

Education

BSc Degree in Finance, Economics, Marketing or Business-related field

Job description

Global International Brand looking for a driven, goal-oriented and energetic professional to help us continue our steady expansion.

Main Duties and Responsibilities:

Serve as the primary point of contact for Partners, building and maintaining strong, long-term relationships through regular communication, personalised support, and proactive engagement

Address Partner concerns and resolve issues efficiently, escalating complex or sensitive matters where appropriate to ensure timely resolution

Gather Partner feedback on experiences, preferences, and concerns, and use insights to improve service delivery and enhance satisfaction

Maintain effective working relationships with internal teams and departments to ensure smooth operational coordination

Analyse Partner behaviour, needs, and usage trends to identify opportunities for upselling, cross-selling, and service customisation

Monitor partner satisfaction metrics, KPIs and identify areas for improvement

Identify and support new partnership opportunities through market research, lead generation, and proposal development to drive Company growth

Develop and implement Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, reduce churn, and maximise lifetime value

Communication & Internal Coordination

Communicate relevant marketing promotions and their T&Cs clearly to Partners to ensure awareness and engagement

Convey Partner requirements and feedback to the Business Development Officer – Partner Relations for platform and service improvements

Contact New Partner registrations and log contact status in the portal.

Cooperate closely with BDOs for aligned support to the affiliate

Market Awareness & Continuous Improvement

Stay informed on industry trends, competitor activity, and best practices in Partner retention to continuously improve strategies and performance

Stay updated on Company marketing promotions, and relevant updates affecting Partner engagement

Qualifications:

Possesses a BSc Degree in a Finance, Economics, Marketing or Business-related field

Has experience in Business Development, Sales, Account Management within the financial services industry is an advantage, but not mandatory

Experience within the financial services industry is considered an advantage

Fluent communicator with excellent oral and written skills in Bahasa Malaysia & English

Mandarin is considered a huge advantage

Excellent organisational and analytical skills

Confident, persuasive and ambitious

Self-motivated

Strong interpersonal and communication skills

Ability to work in a dynamic environment and maintain a high-level of organisation

Ability to work autonomously and under pressure

Dynamic, innovative and target oriented

Competitive Salary Package.

Be remunerated with an attractive basic salary corresponds with your experiences.

Commission-based Structure.

Get the chance to earn more when you achieve more to boost your overall compensation

Training and Learning Opportunities.

Build and polish your skills on personal and professional levels while being guided by experienced colleagues

Dynamic Team

Dive into a dynamic work culture with a supportive crew of colleagues

Convenient Mode of Working:

We offer Hybrid working mode. You can work at the comfort of your own home or any location that suits you

Career Growth:

Opportunities galore for new responsibilities and career advancement within the company

Medical Benefit.

Focus on your career while ensured that your health is being taken care of

Company Activities.

To socialize and strengthen the bond between you and the team members

Long-term Benefits.

As you continue working in the company, the better benefits await you