QA Safety Model Operations Analyst - Tamil Speaking

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

TikTok in Malaysia is seeking a QA professional to own quality success for internal and external stakeholders. You will monitor performance, generate crucial reports, and support cross-functional teams to reach SMART goals while suggesting process improvements.

You will handle content safety areas including images, video, and text across daily operations. The role requires strong Tamil language capability and English as working language, with a proactive, solution-driven mindset.

Qualifications

• Tamil language proficiency required; conversational English is the working language.
• Fast learner with ability to thrive in a fast-paced environment.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation is an added advantage.
• Demonstrates strategic thinking and ability to make good decisions in complex situations.
• Familiar with labeling business logic and upstream/downstream teams' working modes.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Good presentation, communication and interpersonal skills.

Responsibilities

• Working independently and with stakeholders to deliver high performance standards across relevant projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards.
• Work with Policy POC to disseminate policy updates and coordinate questions between stakeholders.
• Perform daily audits and provide analysis of errors to teams.
• Compile and deliver regular performance data reports to SME and management teams.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across markets and provide solutions.
• Participate in or lead policy briefings to ensure changes are consistent.
• Balance efficient task delivery using platforms such as TCS or Rock Appeal.
• Support or backfill temporary gaps in market support.
• Assist onboarding team to develop training SOPs and materials.
• Perform queue moderation or knowledge quizzes to maintain policy implementation skills.
• Design and implement a training plan as per timeline.

Skills

Tamil language

English language

Communication skills

Job description

Responsibilities

About the team: Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an instrumental role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams. The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams. They must also be willing and able to take ownership of this role, identify & suggest process improvements, & help to develop a best practice methodology for the QA role. Content that Safety Model Operations Quality Assurance team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline

Qualifications

Minimum Qualification(s)

• Fluent in Tamil is required as the role requires communication with Tamil-speaking markets; conversational English is also required as it is the working language.
• A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualification(s)

• Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Good presentation skills, communication and interpersonal skills.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.