Product Operation Specialist, Data Acquisition

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

TikTok is seeking a Product Specialist to bridge Business Partners, business lines, and the product team. You will onboard for each business line, manage stakeholders, and apply data analytics or experimentation grounding to maximise platform utilisation.

You will support product operations, optimize processes, and craft self-service documentation to reduce dependency on support teams, while conducting labeling experiments to improve efficiency.

Qualifications

• Minimum 1 year experience in Product Operations / Data Operations / Analytics Ops / Tech Ops in a tech or AI company.
• Strong project management and cross-department communication skills.
• Strong analytical skills, aptitude to independently learn new technologies.
• Proficient skills in Excel, familiar with formulas, pivot tables, reports and presentations.
• Good information analysis, data deep dive and interpretation capability.
• Excellent problem-solving, task prioritization, follow-up, and eager learner.
• Ability to use SQL and scripting languages (Python, R)

Responsibilities

• Product support - Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
• Product operations - Strategically optimise and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Product documentation - Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
• Labelling experiments - Design and run A/B tests on current templates to identify the best fit and most optimal designs in support of the efficiency improvements of the platform

Skills

Product Operations

Data Operations

Analytics Ops

Tech Ops

Project management

Cross-functional communication

Analytical skills

Excel

SQL

Python

R

Job description

Responsibilities

About the role

Product Specialist will serve as a bridge between Business Partners (BPs), and their business lines, and the product team. They will work collaboratively with each other, BPs and requestors, to understand the intricacies of labelling for each business line, assessing current and incoming projects for suitability, blockers faced, and creatively problem solved for workarounds to help maximise utilisation. Product Specialist will take ownership of onboarding for each of their business lines, and should be capable stakeholder managers, as well as have some grounding in data analytics or scientific experimentation.

• Product support - Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
• Product operations - Strategically optimise and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Product documentation - Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
• Labelling experiments - Design and run A/B tests on current templates to identify the best fit and most optimal designs in support of the efficiency improvements of the platform

Qualifications

Minimum Qualification(s)

• Minimum 1 year experience in Product Operations / Data Operations / Analytics Ops / Tech Ops in a tech or AI company
• Strong project management and cross-department communication skills
• Strong analytical skills, aptitude to independently learn new technologies
• Proficient skills in Excel, familiar with formulas, pivot tables, reports and presentations
• Good information analysis, data deep dive and interpretation capability
• Excellent problem-solving, task prioritization, follow-up, and eager learner
• Ability to use SQL and scripting languages (Python, R)

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.