(ADSO) Linguistic Intelligence SME - KL

TikTok; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

TikTok in Kuala Lumpur, Malaysia is seeking a PQA SME to support linguistic intelligence projects and data annotation operations. You will mentor PQAs and LQAs, coordinate with TL and cross-functional teams, and help ensure high quality deliverables and timely training across projects.

The role emphasizes independent work, strong organizational skills, and excellent English communication within a global team. Join a fast-growing, inclusive tech environment focused on safety and data quality.

Qualifications

• Six months of PQA experience.
• Strong track record in Linguistic Intelligence projects.
• Ability to work with minimal supervision.
• Highly organized with attention to detail.
• Excellent time management and multi-tasking.
• Outstanding written and verbal English communication.
• Able to collaborate across departments.

Responsibilities

• Review project guidelines with PQA and amend landing as needed.
• Assist in developing and updating policy guidelines for clarity and currency.
• Identify process improvements and coordinate with TL and cross-functional teams.
• Review training plans and ensure synchronization with project plans.
• Ensure training of PQA and LQA within timelines and provide support as needed.
• Monitor project performance (quality, output, timelines) and assist root-cause analysis.

Skills

PQA experience

Linguistic Intelligence SME

Independent work

Organizational skills

Time management

English proficiency

Cross-functional comms

Job description

Responsibilities

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

PQA SMEs are motivated & proactive individuals who have an excellent understanding of Linguistic Intelligence policies and projects. As SMEs (Subject Matter Experts), they are also knowledgeable about quality management and training processes. PQA SMEs, alongside the TL, will mentor, guide, and support our PQAs, ensuring that our PQAs are set up for success.

• Review new project guidelines and work with PQA on any amendments required for project landing.
• Support the development and ownership of policy guidelines, ensuring that guidelines are clear, comprehensible, and up-to-date at all times.
• Look for areas of improvement in policy and processes and work alongside TL and XFN teams across the business to further optimise or refine processes.
• Review training plans prepared by PQA and cross-check with the project plan to ensure information is synced up across teams.
• Ensure PQA and LQA conduct guideline training within the stipulated timeline, and provide support where assistance is required.
• Monitor the overall performance of PQA projects (accuracy and productivity) and collaborate with PQA on root cause analysis (RCA) and action plan preparation.
• Review PQA's Juren test reviews and join random calibrations conducted by PQA to ensure consistency across reviewers.
• Conduct catch-ups with TL and PQA for projects with possible risks or underperforming metrics, to provide support on improving accuracy.
• Conduct risk assessments on key project deliverable metrics such as quality, output, and timelines adherence to proactively identify potential risks before they occur.
• Review PQA's arrangements for agents to improve their overall performance, including setting up training performance sheets.
• Monitor PQA's daily preparation: project data updates, and PSR tracker updates.
• Monitor LQA's daily task completion and project support reporting.
• Take note of daily communication between PQA, LQA, POC, and other stakeholders to ensure matters raised are addressed in a timely manner.
• Communicate and collaborate cross-functionally to address system/platform issues and project bottlenecks, ensuring timely follow-up and resolution.
• Host the Linguistic Intelligence weekly WBR on a monthly rotational basis with SMEs from other business pillars.
• Act as backup TL during TL's absence
• Support onboarding for new PQAs and LQAs, acting as a buddy/mentor by providing guidance to new joiners within the team.
• Support backup for PQAs during leave for project and arrange sampling support/backup during LQA absence.
• Any other duties as assigned.

Qualifications

• At least six months of PQA experience
• Possess SME knowledge in Linguistic Intelligence projects with a proven strong track record of project excellence
• Able to work under minimal supervision and have strong logic/common sense related to job nature
• Highly organized with an eye for detail and the aptitude to make ongoing improvements in the everyday work of the team
• Excellent time management & multi-tasking skills and the ability to work to tight deadlines
• Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English
• Ability to communicate efficiently cross-departmentally, with a wide array of internal and external stakeholders

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.