Part-Time Sales Associate (NU Empire)

Clarks Outlet; Malaysia; Hybrid; MYR 28,000 - 42,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a customer-focused Sales Associate to assist customers, promote brand products, and support store operations.

The role involves demonstrating products, meeting sales targets, and ensuring effective merchandising while delivering excellent service to customers and vendors. Fluency in English and Bahasa Malaysia is required, and Mandarin is a plus. Prior retail experience is preferred.

Qualifications

• Demonstrate and explain products and services to persuade customers to purchase
• Identify interested and qualified customers and provide brand information
• Deliver sell-through to meet personal sales targets
• Maintain professional image and adhere to grooming standards

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information and incentives to educate/persuade customers
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell where opportunities arise
• Ensure records of sale via POS system
• Replenish shelves and follow visual merchandising guidelines
• Provide excellent service to customers and vendors

Skills

Customer Service

Sales

Merchandising

Multilingual

Education

SPM level

Tools

POS system

MS Office

Job description

Job Description

Posted Wednesday 26 August 2026 at 16:00

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales target
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalated, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Basic visual merchandising

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Ability to elevate issues, where necessary